Slow ADSL speeds and given the run around by support.

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
stevecJ
Exetel Staff
Posts: 1060
Joined: Wed Jan 06, 2010 9:48 am

Re: Slow ADSL speeds and given the run around by support.

Post by stevecJ » Thu Jun 28, 2012 2:27 pm

taphan wrote:Dear all,

I have had the following reply on the 22/6/12:

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Thank you for your e-mail. Please note that we have escalated this issue to our wholesale supplier. They have advised that they could find some network related issue in your area, when there are large number of users are connected to the Exchange. There will not be an immediate resolution for this issue.
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I would appreciate any further update on this matter.
Hi,

Could you please PM me your service number or the ticket number so I can look in to this for you :?:
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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