Line Sync Speeds

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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lenvik
Posts: 49
Joined: Sat Feb 11, 2006 1:28 am
Location: Canberra

Line Sync Speeds

Post by lenvik » Tue Jun 12, 2012 9:09 pm

Hi. Since the end of last week I've been having lower than usual sync speeds. Usually I sync at about 6mbps/800kbps but recently my download sync has been halved and my upload sync hovers at or below 100kbps.

Here are my current stats:

ADSL Status
Parameters
DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode G.DMT
Upstream 96
Downstream 3008
SNR Margin(Upstream) 13.0
SNR Margin(Downstream) 3.9
Line Attenuation(Upstream) 31.5
Line Attenuation(Downstream) 63.0

lenvik
Posts: 49
Joined: Sat Feb 11, 2006 1:28 am
Location: Canberra

Re: Line Sync Speeds

Post by lenvik » Tue Jun 12, 2012 9:21 pm

Ugh so I went to do an isolation test and realised my phone currently appears not to have a dialtone. I'm assuming that will be problematic.

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Line Sync Speeds

Post by udara » Tue Jun 12, 2012 9:34 pm

As per the conversation that I had with you, I have now escalated this issue to our wholesale supplier for further investigations. the ticket ID is 5268673 :)

We will keep you updated on the progress
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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lenvik
Posts: 49
Joined: Sat Feb 11, 2006 1:28 am
Location: Canberra

Re: Line Sync Speeds

Post by lenvik » Thu Jun 14, 2012 7:49 am

So it appears my dialtone has spontaneously returned and my line sync speed is back to normal. I'm not sure how this happened but I guess I won't need a tech to come out anymore. Thanks for the prompt support you guys have provided.

Meshal S
Exetel Staff
Posts: 48
Joined: Mon May 28, 2012 6:18 pm
Location: Colombo

Re: Line Sync Speeds

Post by Meshal S » Thu Jun 14, 2012 8:17 am

Thank you for keeping us informed. We will cancel the technician appointment. Tests on you line show the connection to be well within specification at present, you can correspond with us for any future issues. 8)

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Line Sync Speeds

Post by Dazzled » Thu Jun 14, 2012 8:55 am

Here's a guess at what happened - ADSL can run with only one conductor, but slowly; the phone on the other hand is dead without its pair. A tech may have been working nearby and temporarily disconnected you and several others. When he reconnected he mixed up yours and another service.

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