Packet loss, is this an issue?

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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thelazysa
Posts: 5
Joined: Thu Feb 23, 2012 2:14 pm
Location: Shellharbour

Packet loss, is this an issue?

Post by thelazysa » Mon Aug 20, 2012 8:37 pm

Image

Any idea? Maybe a faulty port on the router? That's a lot of loss :(

shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Packet loss, is this an issue?

Post by shoner » Mon Aug 20, 2012 8:42 pm

thelazysa wrote:Image

Any idea? Maybe a faulty port on the router? That's a lot of loss :(
I will get an engineer to contact you :)
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
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Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Packet loss, is this an issue?

Post by Dazzled » Mon Aug 20, 2012 9:05 pm

There's a few notes on using mtr at http://library.linode.com/linux-tools/mtr

thelazysa
Posts: 5
Joined: Thu Feb 23, 2012 2:14 pm
Location: Shellharbour

Re: Packet loss, is this an issue?

Post by thelazysa » Mon Aug 20, 2012 9:15 pm

The thing that confuses me is that it only happens on hosts "outside" of exetel

i.e
[jll@krups ~]$ mtr --no-dns --report aarnet.edu.au
HOST: krups Loss% Snt Last Avg Best Wrst StDev
1.|-- 192.168.0.1 0.0% 10 0.8 0.7 0.5 0.9 0.1
2.|-- 220.233.1.149 0.0% 10 30.9 34.6 30.3 63.9 10.4
3.|-- 220.233.2.57 0.0% 10 31.2 31.7 30.9 32.8 0.5
4.|-- 58.96.6.134 0.0% 10 31.5 32.1 31.2 36.7 1.6
5.|-- 202.167.228.46 0.0% 10 31.5 34.9 31.1 49.7 6.7
6.|-- 202.158.202.22 0.0% 10 31.1 31.8 31.1 32.6 0.5
7.|-- 202.158.194.30 0.0% 10 36.1 35.6 35.0 36.1 0.4
8.|-- 202.158.206.194 0.0% 10 44.0 45.2 43.9 49.1 1.6
9.|-- 202.158.207.3 0.0% 10 44.5 45.7 43.9 52.5 2.6
[jll@krups ~]$ mtr --no-dns --report uow.edu.au
HOST: krups Loss% Snt Last Avg Best Wrst StDev
1.|-- 192.168.0.1 0.0% 10 0.7 0.7 0.5 0.8 0.1
2.|-- 220.233.1.149 0.0% 10 31.1 30.6 30.0 31.1 0.4
3.|-- 220.233.2.61 0.0% 10 31.5 32.4 30.3 42.9 3.9
4.|-- 58.96.1.125 0.0% 10 3730. 407.6 30.6 3730. 1167.7
| `|-- 202.68.67.49
| |-- 120.151.79.238
5.|-- 202.68.67.49 10.0% 10 32.6 32.7 32.2 33.4 0.5
6.|-- 139.130.74.5 0.0% 10 52.9 35.1 31.4 52.9 6.6
7.|-- 203.50.20.1 0.0% 10 42.0 66.8 31.6 329.7 92.4
| `|-- 202.158.200.14
8.|-- 203.50.6.42 0.0% 10 33.6 37.4 31.7 41.8 3.2
9.|-- 203.50.11.75 0.0% 10 52.6 51.4 46.6 56.7 3.9
10.|-- 203.50.80.52 0.0% 10 68.8 50.3 44.8 70.1 10.1
11.|-- 120.151.79.238 0.0% 10 262.7 76.3 44.7 262.7 68.0
| `|-- 202.158.200.14
| |-- 202.158.208.38
12.|-- 202.158.200.14 20.0% 10 45.8 46.0 44.8 49.9 1.6
13.|-- 202.158.194.41 0.0% 10 84.7 56.4 52.7 84.7 9.9
14.|-- 202.158.208.38 10.0% 10 2.5 57.1 2.5 113.4 27.7
| `|-- 202.158.208.46
| |-- 120.151.79.238
15.|-- 202.158.208.46 30.0% 10 55.2 199.2 55.2 1054. 377.3
16.|-- 130.130.239.10 10.0% 10 2.4 264.4 2.2 959.8 314.7
| `|-- 202.158.208.46
| |-- 58.96.1.125
| |-- 203.50.20.1
| |-- 202.158.208.38
17.|-- 130.130.239.10 40.0% 10 73.5 633.3 56.8 3174. 1251.3
| `|-- 58.96.1.125
18.|-- 130.130.68.160 10.0% 10 57.7 51.5 2.7 58.1 18.3
| `|-- 130.130.239.10
[jll@krups ~]$ mtr --no-dns --report stgeorge.com.au
HOST: krups Loss% Snt Last Avg Best Wrst StDev
1.|-- 192.168.0.1 0.0% 10 0.8 0.8 0.5 1.0 0.1
2.|-- 220.233.1.149 70.0% 10 2132. 731.5 30.9 2132. 1213.0
| `|-- 220.233.2.57
3.|-- 220.233.2.57 10.0% 10 31.5 30.9 30.3 31.5 0.4
4.|-- 218.100.2.28 0.0% 10 33.0 32.6 31.1 37.5 1.8
5.|-- 218.185.80.10 0.0% 10 32.5 32.4 30.8 37.0 1.7
6.|-- 218.185.63.5 10.0% 10 33.1 32.6 31.4 34.2 0.9
7.|-- 220.233.1.149 20.0% 10 708.9 728.1 686.4 816.1 40.6
8.|-- 218.185.63.5 90.0% 10 906.9 906.9 906.9 906.9 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

EroshanJ
Exetel Staff
Posts: 243
Joined: Tue Jul 06, 2010 11:26 am
Location: Australia

Re: Packet loss, is this an issue?

Post by EroshanJ » Mon Aug 20, 2012 9:31 pm

Hi thelazysa,

I tried to contact you, unfortunately it was unsuccessful. I have sent an email for you. Please perform the relevant tests using your MAC network utility and let us know the outcome.

Your ticket id is 5520190.

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