Exetel Outage Thursday morning...

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
James
Exetel Staff
Posts: 2013
Joined: Mon May 09, 2005 10:27 pm

Re: Exetel Outage Thursday morning...

Post by James » Thu Aug 30, 2012 12:11 pm

neonexus wrote:James

I still have serious problems - Sydney Northern Beaches

ADSL connectivity, but no VoIP, & most websites unreachable

I've sent you a PM - was kicked out of the very lengthy phone support queue
I have replied, your issue should be fixed now.

Call waits are far lower now; http://www.exetel.com.au/contact.php

neonexus
Posts: 4
Joined: Sat Apr 22, 2006 10:02 am
Location: Sydney

Re: Exetel Outage Thursday morning...

Post by neonexus » Thu Aug 30, 2012 12:26 pm

All working now - Thanks
NeoNexus

peteru
Posts: 56
Joined: Thu Dec 20, 2007 12:22 pm
Location: Sydney, Australia

Re: Exetel Outage Thursday morning...

Post by peteru » Thu Aug 30, 2012 1:14 pm

James wrote:Are you on an AAPT tail? If so, there was an issue with them after the network issue, this was resolved around 11am.
Yes, I am on an AAPT DSLAM. No Optus infrastructure at Northbridge AFAIK.

Current uptime is about 2 hours. Here's hoping that things are now stable, I'd like to get back to uptimes measured in hundreds of days.

James
Exetel Staff
Posts: 2013
Joined: Mon May 09, 2005 10:27 pm

Re: Exetel Outage Thursday morning...

Post by James » Thu Aug 30, 2012 1:14 pm

I'm glad it's all working.

emmaleesa
Posts: 3
Joined: Thu Aug 30, 2012 3:43 pm
Location: Melbourne

Re: Exetel Outage Thursday morning...

Post by emmaleesa » Thu Aug 30, 2012 4:27 pm

We're still having trouble in western suburbs of Melbourne. I'm not home so I don't want to call the helpline in case I'm asked to reset the modem or anything that means I need to be at my home. Anyone else still having issues?

According to my house mate it's trouble connecting tot he server error. Have rebooted the modem and computers...

James
Exetel Staff
Posts: 2013
Joined: Mon May 09, 2005 10:27 pm

Re: Exetel Outage Thursday morning...

Post by James » Thu Aug 30, 2012 4:58 pm

emmaleesa wrote:We're still having trouble in western suburbs of Melbourne. I'm not home so I don't want to call the helpline in case I'm asked to reset the modem or anything that means I need to be at my home. Anyone else still having issues?

According to my house mate it's trouble connecting tot he server error. Have rebooted the modem and computers...
How long did he reboot the modem for?

emmaleesa
Posts: 3
Joined: Thu Aug 30, 2012 3:43 pm
Location: Melbourne

Re: Exetel Outage Thursday morning...

Post by emmaleesa » Thu Aug 30, 2012 6:41 pm

He says two minutes. We just tried again for another 2. Nothing. We've rebooted it about 10 times now.

emmaleesa
Posts: 3
Joined: Thu Aug 30, 2012 3:43 pm
Location: Melbourne

Re: Exetel Outage Thursday morning...

Post by emmaleesa » Thu Aug 30, 2012 6:45 pm

I just tried to call telephone support but it says I called outside of business hours. i thought telephone support was open until 11.00pm?

shalithaj

Re: Exetel Outage Thursday morning...

Post by shalithaj » Thu Aug 30, 2012 7:32 pm

Post by emmaleesa on Thu Aug 30, 2012 3:15 pm
I just tried to call telephone support but it says I called outside of business hours. i thought telephone support was open until 11.00pm?
Residential Support lines are open till 11.00 PM. Call queues are low now as opposed to the time of the outage in the morning. Please ring support on 0280301000 Option 2 if you are still having issues with your service.

pskipworth
Posts: 2
Joined: Thu Aug 30, 2012 10:12 am
Location: Melbourne

Re: Exetel Outage Thursday morning...

Post by pskipworth » Fri Aug 31, 2012 4:05 pm

James : when and where can we expect a summary of what went wrong yesterday?

rukshani
Exetel Staff
Posts: 275
Joined: Tue Oct 19, 2010 4:54 pm

Re: Exetel Outage Thursday morning...

Post by rukshani » Mon Sep 03, 2012 12:58 pm

pskipworth wrote:James : when and where can we expect a summary of what went wrong yesterday?
A support engineer will shortly advise you on this.

shalithaj

Re: Exetel Outage Thursday morning...

Post by shalithaj » Mon Sep 03, 2012 1:31 pm

pskipworth wrote:James : when and where can we expect a summary of what went wrong yesterday?
An official RFO has been sent to all the corporate customers.

If you are a residential customer, you can request the RFO through residentialsupport@exetel.com.au.

You may PM me your service number and email address, so i can send you a copy.

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