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Re: Exetel Outage Thursday morning...

Posted: Thu Aug 30, 2012 12:11 pm
by James
neonexus wrote:James

I still have serious problems - Sydney Northern Beaches

ADSL connectivity, but no VoIP, & most websites unreachable

I've sent you a PM - was kicked out of the very lengthy phone support queue
I have replied, your issue should be fixed now.

Call waits are far lower now; http://www.exetel.com.au/contact.php

Re: Exetel Outage Thursday morning...

Posted: Thu Aug 30, 2012 12:26 pm
by neonexus
All working now - Thanks

Re: Exetel Outage Thursday morning...

Posted: Thu Aug 30, 2012 1:14 pm
by peteru
James wrote:Are you on an AAPT tail? If so, there was an issue with them after the network issue, this was resolved around 11am.
Yes, I am on an AAPT DSLAM. No Optus infrastructure at Northbridge AFAIK.

Current uptime is about 2 hours. Here's hoping that things are now stable, I'd like to get back to uptimes measured in hundreds of days.

Re: Exetel Outage Thursday morning...

Posted: Thu Aug 30, 2012 1:14 pm
by James
I'm glad it's all working.

Re: Exetel Outage Thursday morning...

Posted: Thu Aug 30, 2012 4:27 pm
by emmaleesa
We're still having trouble in western suburbs of Melbourne. I'm not home so I don't want to call the helpline in case I'm asked to reset the modem or anything that means I need to be at my home. Anyone else still having issues?

According to my house mate it's trouble connecting tot he server error. Have rebooted the modem and computers...

Re: Exetel Outage Thursday morning...

Posted: Thu Aug 30, 2012 4:58 pm
by James
emmaleesa wrote:We're still having trouble in western suburbs of Melbourne. I'm not home so I don't want to call the helpline in case I'm asked to reset the modem or anything that means I need to be at my home. Anyone else still having issues?

According to my house mate it's trouble connecting tot he server error. Have rebooted the modem and computers...
How long did he reboot the modem for?

Re: Exetel Outage Thursday morning...

Posted: Thu Aug 30, 2012 6:41 pm
by emmaleesa
He says two minutes. We just tried again for another 2. Nothing. We've rebooted it about 10 times now.

Re: Exetel Outage Thursday morning...

Posted: Thu Aug 30, 2012 6:45 pm
by emmaleesa
I just tried to call telephone support but it says I called outside of business hours. i thought telephone support was open until 11.00pm?

Re: Exetel Outage Thursday morning...

Posted: Thu Aug 30, 2012 7:32 pm
by shalithaj
Post by emmaleesa on Thu Aug 30, 2012 3:15 pm
I just tried to call telephone support but it says I called outside of business hours. i thought telephone support was open until 11.00pm?
Residential Support lines are open till 11.00 PM. Call queues are low now as opposed to the time of the outage in the morning. Please ring support on 0280301000 Option 2 if you are still having issues with your service.

Re: Exetel Outage Thursday morning...

Posted: Fri Aug 31, 2012 4:05 pm
by pskipworth
James : when and where can we expect a summary of what went wrong yesterday?

Re: Exetel Outage Thursday morning...

Posted: Mon Sep 03, 2012 12:58 pm
by rukshani
pskipworth wrote:James : when and where can we expect a summary of what went wrong yesterday?
A support engineer will shortly advise you on this.

Re: Exetel Outage Thursday morning...

Posted: Mon Sep 03, 2012 1:31 pm
by shalithaj
pskipworth wrote:James : when and where can we expect a summary of what went wrong yesterday?
An official RFO has been sent to all the corporate customers.

If you are a residential customer, you can request the RFO through residentialsupport@exetel.com.au.

You may PM me your service number and email address, so i can send you a copy.