Connection drop outs

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
Post Reply
Mobbsy
Posts: 36
Joined: Sun Jul 17, 2011 12:54 pm
Location: Unanderra

Connection drop outs

Post by Mobbsy » Fri Sep 07, 2012 3:13 pm

For the past 2 days the Internet has been disconnecting randomly, is there anyone else experiencing these issues around the illawarra?
Also could it possibly be the line causing the problems, or the modem?
Top
MikeTurner
Posts: 206
Joined: Tue Dec 14, 2004 3:34 pm
Location: Sydney

Re: Connection drop outs

Post by MikeTurner » Fri Sep 07, 2012 3:20 pm

Just had one just then, in the Illawarra.
Top
shoner
Exetel Staff
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Connection drop outs

Post by shoner » Fri Sep 07, 2012 3:27 pm

Mobbsy wrote:For the past 2 days the Internet has been disconnecting randomly, is there anyone else experiencing these issues around the illawarra?
Also could it possibly be the line causing the problems, or the modem?
I will get an engineer to contact you and asses the situation.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal
Top
Mobbsy
Posts: 36
Joined: Sun Jul 17, 2011 12:54 pm
Location: Unanderra

Re: Connection drop outs

Post by Mobbsy » Fri Sep 07, 2012 3:35 pm

shoner wrote:
Mobbsy wrote:For the past 2 days the Internet has been disconnecting randomly, is there anyone else experiencing these issues around the illawarra?
Also could it possibly be the line causing the problems, or the modem?
I will get an engineer to contact you and asses the situation.
Ok thanks a lot.
Top
bruceee
Posts: 55
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: Connection drop outs

Post by bruceee » Fri Sep 07, 2012 6:07 pm

happening here on Warilla exchange as well B
Top
bruceee
Posts: 55
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: Connection drop outs

Post by bruceee » Fri Sep 07, 2012 6:18 pm

Just checked my Radius logons and there have been 10 since 11:41 this morning, something is amiss again as I normally have a VERY stable connection B
Top
stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: Connection drop outs

Post by stevecJ » Fri Sep 07, 2012 6:49 pm

bruceee wrote:Just checked my Radius logons and there have been 10 since 11:41 this morning, something is amiss again as I normally have a VERY stable connection B
Hi,

I have run a line test and I couldn't see any issues with it, however I have done a port reset to the connection. Therefore could you please connect the modem directly to the wall socket and monitor the service further.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================
Top
bruceee
Posts: 55
Joined: Tue Feb 13, 2007 7:03 pm
Location: Warilla

Re: Connection drop outs

Post by bruceee » Fri Sep 07, 2012 7:45 pm

Thank you stevecJ for your input, there have now been 13 drops since 11:41 this morning, I guess at least one of them was your resetting of the port. I will continue to monitor the drops, I hope it stays stable now as I have a big talk session with UK scheduled for this evening.
B
Top
stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: Connection drop outs

Post by stevecJ » Fri Sep 07, 2012 7:56 pm

bruceee wrote:Thank you stevecJ for your input, there have now been 13 drops since 11:41 this morning, I guess at least one of them was your resetting of the port. I will continue to monitor the drops, I hope it stays stable now as I have a big talk session with UK scheduled for this evening.
B
Hi,

I checked the service now and it appears to be stable for more than 1 hour now, hope it would continue that say 8)

Let me know if you experience any further issues with the connection.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================
Top
Mobbsy
Posts: 36
Joined: Sun Jul 17, 2011 12:54 pm
Location: Unanderra

Re: Connection drop outs

Post by Mobbsy » Fri Sep 07, 2012 8:49 pm

Contacted the engineer earlier and he tested the line and what not, just had another drop out... PPP light on the modem drops out then reconnects again in 3 minutes.
Also my father said a man from Telstra was at the box infront of the house today so i think that could be causing an issue....
Top
AITCS
Posts: 39
Joined: Wed Mar 07, 2007 9:28 am
Location: Wollongong

Re: Connection drop outs

Post by AITCS » Fri Sep 07, 2012 9:15 pm

I've had issues here all day too (WOL).
Got disconnected about 30 mins ago and can't get back on.
Anyone able to assist?

Modem is plugged directly into the wall. No phones or additional equipment on the line.
Top
stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: Connection drop outs

Post by stevecJ » Fri Sep 07, 2012 10:13 pm

Mobbsy wrote:Contacted the engineer earlier and he tested the line and what not, just had another drop out... PPP light on the modem drops out then reconnects again in 3 minutes.
Also my father said a man from Telstra was at the box infront of the house today so i think that could be causing an issue....
HI,

It appears that we have done few changers to the connection from our end, so please monitor it bit further.

If the dropouts continue, kindly reply the email which we have sent with the relevant details so we could investigate the issue further.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================
Top
stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: Connection drop outs

Post by stevecJ » Fri Sep 07, 2012 10:16 pm

AITCS wrote:I've had issues here all day too (WOL).
Got disconnected about 30 mins ago and can't get back on.
Anyone able to assist?

Modem is plugged directly into the wall. No phones or additional equipment on the line.
Hi,

Could you please PM me your service number or drop an email to 'residentialsupport@exetel.com.au', so we could look in to this for you :?:
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================
Top
Chibrichish
Posts: 25
Joined: Wed Feb 23, 2011 3:09 pm
Location: NSW

Re: Connection drop outs

Post by Chibrichish » Fri Sep 07, 2012 11:15 pm

You can add me to this list.

Terrible connection for the last couple of weeks. Drop outs all the time.

Right now cannot connect at all, authentication failure.

Good to know its not just me, BTW, Warilla exchange as well.
Top
stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: Connection drop outs

Post by stevecJ » Fri Sep 07, 2012 11:23 pm

Chibrichish wrote:You can add me to this list.

Terrible connection for the last couple of weeks. Drop outs all the time.

Right now cannot connect at all, authentication failure.

Good to know its not just me, BTW, Warilla exchange as well.
Hi,

Got your PM. :) I will arrange one of our engineers to work on this.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================
Top
Post Reply

Return to “ADSL connections”