Service issue update anyone #5647182 Speed is wofeful

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
ausgnome
Posts: 26
Joined: Mon Jul 20, 2009 7:56 am

Service issue update anyone #5647182 Speed is wofeful

Post by ausgnome » Mon Sep 24, 2012 5:19 pm

Currently can manage to log on but

is extremely slow , and status =

DSL Status: Up
DSL Modulation Mode: ADSL2+
DSL Path Mode: INTERLEAVED
Downstream Rate: 3466 Kbps
Upstream Rate: 34 Kbps
Downstream Margin: 9 db
Upstream Margin: 9 db
Downstream Line Attenuation: 43
Upstream Line Attenuation: 52
Downstream Transmit Power: 22
Upstream Transmit Power: 11

DNS 1 is 58.96.1.28

Your current bandwidth reading is:

314.50kbps

which means you can download at 39.31 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
314.5 kbps YOU
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by stevecJ » Mon Sep 24, 2012 6:07 pm

ausgnome wrote:Currently can manage to log on but

is extremely slow , and status =

DSL Status: Up
DSL Modulation Mode: ADSL2+
DSL Path Mode: INTERLEAVED
Downstream Rate: 3466 Kbps
Upstream Rate: 34 Kbps
Downstream Margin: 9 db
Upstream Margin: 9 db
Downstream Line Attenuation: 43
Upstream Line Attenuation: 52
Downstream Transmit Power: 22
Upstream Transmit Power: 11

DNS 1 is 58.96.1.28

Your current bandwidth reading is:

314.50kbps

which means you can download at 39.31 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
314.5 kbps YOU
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem

Hi,

We have done a port reset to the connection as well as few adjustments. Therefore could you please connect the modem directly to the wall socket and re check the speed.

If you still experience further slow speeds, please drop an email to residentialsupport@exetel.com.au with few speeds test results so we can investigate this further.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

ausgnome
Posts: 26
Joined: Mon Jul 20, 2009 7:56 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by ausgnome » Mon Sep 24, 2012 7:01 pm

Thanks it's currently now


Your current bandwidth reading is:

4.20 Mbps

which means you can download at 537.64 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
4301.1 kbps YOU


Retest Close

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by stevecJ » Mon Sep 24, 2012 8:17 pm

ausgnome wrote:Thanks it's currently now


Your current bandwidth reading is:

4.20 Mbps

which means you can download at 537.64 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
4301.1 kbps YOU


Retest Close
Hi,

Please monitor this further and let me know how it goes. :)
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

ausgnome
Posts: 26
Joined: Mon Jul 20, 2009 7:56 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by ausgnome » Mon Sep 24, 2012 8:25 pm

Your current bandwidth reading is:

1.93 Mbps

which means you can download at 247.25 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
1978 kbps YOU

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by stevecJ » Mon Sep 24, 2012 8:33 pm

ausgnome wrote:Your current bandwidth reading is:

1.93 Mbps

which means you can download at 247.25 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
1978 kbps YOU
Hi,

I will contact you shortly in order to check on this further.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

ausgnome
Posts: 26
Joined: Mon Jul 20, 2009 7:56 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by ausgnome » Tue Sep 25, 2012 5:10 am

Your current bandwidth reading is:

16.45 Mbps

which means you can download at 2.06 MB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
16844.4 kbps YOU

ausgnome
Posts: 26
Joined: Mon Jul 20, 2009 7:56 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by ausgnome » Tue Sep 25, 2012 4:11 pm

Your current bandwidth reading is:

14.69 Mbps

which means you can download at 1.84 MB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
15042.3 kbps YOU

DSL Status: Up
DSL Modulation Mode: ADSL2+
DSL Path Mode: FAST
Downstream Rate: 19588 Kbps
Upstream Rate: 807 Kbps
Downstream Margin: 9 db
Upstream Margin: 10 db
Downstream Line Attenuation: 14
Upstream Line Attenuation: 6
Downstream Transmit Power: 23
Upstream Transmit Power: 9

ausgnome
Posts: 26
Joined: Mon Jul 20, 2009 7:56 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by ausgnome » Tue Sep 25, 2012 7:21 pm

Your current bandwidth reading is:

8.27 Mbps

which means you can download at 1.03 MB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
8464.8 kbps YOU

ausgnome
Posts: 26
Joined: Mon Jul 20, 2009 7:56 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by ausgnome » Tue Sep 25, 2012 7:56 pm

Your current bandwidth reading is:

3.94 Mbps

which means you can download at 504.03 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
4032.2 kbps YOU

ausgnome
Posts: 26
Joined: Mon Jul 20, 2009 7:56 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by ausgnome » Tue Sep 25, 2012 8:12 pm

Your current bandwidth reading is:

2.51 Mbps

which means you can download at 320.66 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
2565.3 kbps YOU

ausgnome
Posts: 26
Joined: Mon Jul 20, 2009 7:56 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by ausgnome » Tue Sep 25, 2012 8:57 pm

Your current bandwidth reading is:

1.97 Mbps

which means you can download at 251.6 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
2012.8 kbps YOU

ausgnome
Posts: 26
Joined: Mon Jul 20, 2009 7:56 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by ausgnome » Tue Sep 25, 2012 10:08 pm

Your current bandwidth reading is:

1.54 Mbps

which means you can download at 197.75 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
1582 kbps YOU

stevecJ
Forum Admin
Posts: 1041
Joined: Wed Jan 06, 2010 9:48 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by stevecJ » Tue Sep 25, 2012 11:56 pm

ausgnome wrote:Your current bandwidth reading is:

1.54 Mbps

which means you can download at 197.75 KB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
1582 kbps YOU
Hi,

We will escalate this matter to the supplier and get back to you soon via email.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

ausgnome
Posts: 26
Joined: Mon Jul 20, 2009 7:56 am

Re: Service issue update anyone #5647182 Speed is wofeful

Post by ausgnome » Wed Sep 26, 2012 5:11 am

Your current bandwidth reading is:

15.97 Mbps

which means you can download at 2 MB/sec. from our servers.

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
16351.3 kbps YOU

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