Hello James,James wrote:The congestion issue will be fixed well before 6-8 weeks, these things normally take weeks, not months.Cindercharge wrote:To KavindaS,
A recent post by an Exetel user on Whirlpool has the following information which they state was sourced from Exetel itself regarding the state-wide Tasmanian issue which has been an on-going problem since 23rd Oct 2012 post-wholesale DSL supplier transfer from Telstra to AAPT:
"The issue was identified as contention within our wholesale carrier network. Currently there is not ETA to upgrade bandwidth available for affected services. The time frame we have been given, should extra bandwidth be available, is 6-8 weeks. While we continue to negotiate for a much shorter time frame, that is the information we have at the moment."
KavindaS, do you have the authority to corroborate, disclose or otherwise confirm this information as posted?
I received the following email correspondence from Exetel Residential Support about an hour ago
"We have heard back from our wholesale supplier and it appears that a bandwidth upgrade is required to restore the service from our supplier's end. Our supplier has advised us that there is no immediate ETR to upgrade the bandwidth for the affected services, and it may not be possible at all.
We have been advised that should extra bandwidth be available it would take around 6-8 weeks, which is clearly beyond any acceptable time frames. While we continue to negotiate for a much shorter time frame with our wholesale supplier management, that is the information that we have at the moment.
If the current service is not suitable then the option is to change to an alternative service provide. The amount billed for this month (November 2012) will be fully credited to you.
Should you chose to churn to another provider before the 30/11/2012, we will waive any early termination fees if applicable.
We sincerely apologies for the inconvenience caused with regards to this matter."
It therefore appears that the original statement made on Whirlpool regarding the 6-8 week time-frame has more substance than was originally given credit for, which is unfortunate, and, as the email states, there is the hope that a shorter time-frame can be negotiated for by Exetel with AAPT.
I would respectfully request that as a still present customer of Exetel that regular updates on this matter still be made public given their wide spread effects to Tasmanian-based Exetel customers.
Secondly, it has been previously stated, and confirmed in an email directly to me by Exetel CEO Steve Waddington that the 30 Nov 2012 deadline for churning before early termination fees are again applied does not apply in this circumstance. I would hope that this gesture of good faith is extended to all Tasmanian-based Exetel ADSL customers, though this is obviously at Exetel's discretion.
James, please keep us posted.