Uplay/Ubisoft connections issues

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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aphasia
Posts: 43
Joined: Fri Aug 15, 2008 1:22 am
Location: melbourne

Uplay/Ubisoft connections issues

Post by aphasia » Sat Oct 20, 2012 8:22 pm

having problems connecting to Uplay (might & magic: heroes VI) since i changed my IP 2 days ago.

had a similar issue a while back and just re-downloaded the 'Uplay' client however i can't access any of the Ubisoft sites/domains (ubi.com, ubi.com.au etc) to grab the client.

now don't wanna debate the evils of ubisoft at this point (believe i've leant my lesson there..ie not touching another ubi game till their rubbish DRM is removed).

thought it might be related to FF extensions so i tried opening ubi in chrome & IE with same result.
also reset HOSTS file.

also checked
http://www.websitedown.info
and both 'ubi.com' & 'uplay.com' is up.

suggestions?
"Arguing on the internet is like running in the Special Olympics. Even if you win, you're still retarded".

Kaushalya
Exetel Staff
Posts: 264
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: Uplay/Ubisoft connections issues

Post by Kaushalya » Sat Oct 20, 2012 9:11 pm

having problems connecting to Uplay (might & magic: heroes VI) since i changed my IP 2 days ago.

had a similar issue a while back and just re-downloaded the 'Uplay' client however i can't access any of the Ubisoft sites/domains (ubi.com, ubi.com.au etc) to grab the client.

now don't wanna debate the evils of ubisoft at this point (believe i've leant my lesson there..ie not touching another ubi game till their rubbish DRM is removed).

thought it might be related to FF extensions so i tried opening ubi in chrome & IE with same result.
also reset HOSTS file.

also checked
http://www.websitedown.info
and both 'ubi.com' & 'uplay.com' is up.
Please send us some traceroute results for the above web sites to residentialsupport@exetel.com.au so that we can have a look.

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Uplay/Ubisoft connections issues

Post by Dazzled » Sat Oct 20, 2012 10:59 pm

Bledisloe was a draw!!! (waits to get breath back)

Kaushalya, I need a TCP traceroute to get to all the way to ubi.com.

aphasia
Posts: 43
Joined: Fri Aug 15, 2008 1:22 am
Location: melbourne

Re: Uplay/Ubisoft connections issues

Post by aphasia » Sat Oct 20, 2012 11:01 pm

not sure how that would help as browser is unable to resolve page.
did it anyway and no surprise got 'unable to resolve target...' message.

i did however use google's public DNS address 8.8.8.8 and now able to lookup both 'ubi.com', 'ubi.com.au' & 'uplay.com'.

now able to download client and login to play game.
perhaps exetel needs to update their DNS list.

for reference, i was using 220.233.0.3 & 220.233.0.4 as my primary/secondary (now have 8.8.8.8 as primary).

cheers.
"Arguing on the internet is like running in the Special Olympics. Even if you win, you're still retarded".

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Uplay/Ubisoft connections issues

Post by Dazzled » Sat Oct 20, 2012 11:05 pm

Nothing missing using 220.233.0.4---

;; ANSWER SECTION:
ubi.com. 3600 IN A 216.98.48.35

;; ANSWER SECTION:
uplay.com. 3600 IN A 216.98.48.40

On a Windows system you can use nslookup.exe to test the name server.

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Uplay/Ubisoft connections issues

Post by Dazzled » Sat Oct 20, 2012 11:21 pm

There's the problem.
Use 220,233,0.4 as the primary.

No result from the secondary::
$ dig @220.233.0.3 ubi.com

; <<>> DiG 9.4.2-P2.1 <<>> @220.233.0.3 ubi.com
; (1 server found)
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 5900
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;ubi.com. IN A

aphasia
Posts: 43
Joined: Fri Aug 15, 2008 1:22 am
Location: melbourne

Re: Uplay/Ubisoft connections issues

Post by aphasia » Sun Oct 21, 2012 12:41 am

cheers brother, probably should have checked that myself.

thanks for the input.
"Arguing on the internet is like running in the Special Olympics. Even if you win, you're still retarded".

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