New plan, old sync speed.

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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kanem
Posts: 4
Joined: Sun Nov 04, 2012 9:11 pm
Location: Melbourne

New plan, old sync speed.

Post by kanem » Fri Jan 04, 2013 11:11 am

On Jan 1 I was moved from an old 1.5Mbit plan to a current 8Mbit plan but I'm still syncing at the old 1536/256 even after unplugging the modem power and phone for 30 mins+. I'm pretty keen to see what sort of speed I can sync at after 5 years of 1.5Mbit so I'm just wondering if anyone knows when I'll be upgraded.

Thanks, Kane.

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: New plan, old sync speed.

Post by udara » Fri Jan 04, 2013 12:28 pm

kanem wrote:On Jan 1 I was moved from an old 1.5Mbit plan to a current 8Mbit plan but I'm still syncing at the old 1536/256 even after unplugging the modem power and phone for 30 mins+. I'm pretty keen to see what sort of speed I can sync at after 5 years of 1.5Mbit so I'm just wondering if anyone knows when I'll be upgraded.

Thanks, Kane.
Hi Kane ,

I have just had a look at your service and its seems as though there is a issue with the ADSL programming . I will forward this issue to the Provisioning team to get it looked into :)

I have created a ticket (Ticket ID: 6025601), for future reference.
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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kanem
Posts: 4
Joined: Sun Nov 04, 2012 9:11 pm
Location: Melbourne

Re: New plan, old sync speed.

Post by kanem » Fri Jan 04, 2013 3:37 pm

Thanks! Looks like it's all sorted out now, I'm syncing at 2688/384, pretty low really but I'm not too surprised given my distance.

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: New plan, old sync speed.

Post by udara » Mon Jan 07, 2013 9:58 am

kanem wrote:Thanks! Looks like it's all sorted out now, I'm syncing at 2688/384, pretty low really but I'm not too surprised given my distance.
Good to hear that its syncing up faster now, the ADSL programming too seems to have changed now. :D
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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astrogirl
Posts: 4
Joined: Wed Dec 12, 2007 6:51 pm
Location: Sydney

Re: New plan, old sync speed.

Post by astrogirl » Sun Jan 13, 2013 4:14 pm

kanem wrote:On Jan 1 I was moved from an old 1.5Mbit plan to a current 8Mbit plan but I'm still syncing at the old 1536/256 even after unplugging the modem power and phone for 30 mins+. I'm pretty keen to see what sort of speed I can sync at after 5 years of 1.5Mbit so I'm just wondering if anyone knows when I'll be upgraded.
I had this question myself - I was moved from a 1.5Mbit plan to an 8Mbit one, and my member panel says my service speed is "8192/384" but I am still synching at 1500/256. (as an aside, I find it amusing that my new shaped upload speed is now faster than my non-shaped upload speed. Is that normal?) But I have been told by support that I am not getting a line speed change? I guess I am wondering why some people have gotten a speed change and I have not. :?

Saliya Pinto
Exetel Staff
Posts: 121
Joined: Sat Apr 28, 2012 5:08 pm
Location: Australia

Re: New plan, old sync speed.

Post by Saliya Pinto » Sun Jan 13, 2013 6:19 pm

Hi Astrogirl,


You seem to have the same issue, I have informed our provisioning team to look into this (Ticket ID: 6050312).

astrogirl
Posts: 4
Joined: Wed Dec 12, 2007 6:51 pm
Location: Sydney

Re: New plan, old sync speed.

Post by astrogirl » Mon Jan 14, 2013 3:59 pm

Saliya Pinto wrote:Hi Astrogirl,
You seem to have the same issue, I have informed our provisioning team to look into this (Ticket ID: 6050312).
Thankyou. I appreciate that. Is there a time frame I should wait before following it up? I'm not sure how long these things take to sort out.

Saliya Pinto
Exetel Staff
Posts: 121
Joined: Sat Apr 28, 2012 5:08 pm
Location: Australia

Re: New plan, old sync speed.

Post by Saliya Pinto » Mon Jan 14, 2013 4:59 pm

@Astrogirl


Change would normally take effect by close of business tomorrow(15/01) or on the next day :)

astrogirl
Posts: 4
Joined: Wed Dec 12, 2007 6:51 pm
Location: Sydney

Re: New plan, old sync speed.

Post by astrogirl » Thu Jan 17, 2013 2:10 am

Just wanted to say thankyou, this seems to be resolved for me now. Very much appreciated. :D

Zuriel
Posts: 36
Joined: Wed Mar 31, 2004 7:18 pm
Location: Newcastle

Re: New plan, old sync speed.

Post by Zuriel » Fri Feb 01, 2013 10:56 am

Same problem. Got bumped to ADSL1-R-20 here at work, Exetel site says 8192/384, still syncing at 1500.

I've power cycled the modem. Haven't tried turning it off for any length of time, people in the office will complain.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: New plan, old sync speed.

Post by ShaminG » Fri Feb 01, 2013 11:37 am

Same problem. Got bumped to ADSL1-R-20 here at work, Exetel site says 8192/384, still syncing at 1500.
Speed change is yet to be completed from our supplier end. I will check this with our provisioning team and provide you an ETA.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: New plan, old sync speed.

Post by ShaminG » Fri Feb 01, 2013 12:21 pm

Hi Zuriel,

ETA for the speed change is by COB 04-02-2013. We apologize for any inconvenience caused to you in this regard.

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