Application for moving

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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dcunningham44
Posts: 6
Joined: Thu Dec 30, 2010 12:02 pm
Location: Brisbane

Application for moving

Post by dcunningham44 » Tue Feb 26, 2013 9:01 pm

Hi,

I applied to move my ADSL service a week or two ago. The relocation status has not changed however, I was wondering if someone could either confirm or deny whether it went through so I could resubmit it if need be.

Thankyou

dcunningham44
Posts: 6
Joined: Thu Dec 30, 2010 12:02 pm
Location: Brisbane

Re: Application for moving

Post by dcunningham44 » Tue Feb 26, 2013 9:06 pm

And sorry if this was in the wrong section - couldn't think of a more appropriate sub-forum

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Application for moving

Post by udara » Tue Feb 26, 2013 10:59 pm

Hi,

I cannot see a relocation request for this service , you will have to re-submit a new re-location through the members facilities .
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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dcunningham44
Posts: 6
Joined: Thu Dec 30, 2010 12:02 pm
Location: Brisbane

Re: Application for moving

Post by dcunningham44 » Wed Feb 27, 2013 8:27 pm

I tried to apply again. Once I check the boxes for the agreements and enter my address and hit search, all I get is a page telling me to check the status page. The status page has not change. I've tried multiple browsers too.

Am I doing something wrong?

Venurukshi
Exetel Staff
Posts: 46
Joined: Tue Sep 06, 2011 1:59 pm
Location: Sydney-Australia

Re: Application for moving

Post by Venurukshi » Wed Feb 27, 2013 10:24 pm

dcunningham44 wrote:I tried to apply again. Once I check the boxes for the agreements and enter my address and hit search, all I get is a page telling me to check the status page. The status page has not change. I've tried multiple browsers too.

Am I doing something wrong?

Please send us an email to residentialsales@exetel.com.au (quote this forum link) with your current service number and the new address to assist you in placing a relocation request.

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