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Also Abysmal speeds!

Posted: Mon Mar 04, 2013 6:12 pm
by jimdigris
a couple of issues here

We changed plan last month, and bundled with the plan was a change from telstra to extel for the phone service. First up, it didnt happen, only after my querie why I was still getting telstra bills did someone realise it hadnt changed over. It apparantly changed over on the first of this month, and ever since, our download speed has dropped from 2MB to 300k! It has NEVER gone over 300k since the 1st March :(

Second issue is today we have no dial tone. cant ring out, people ringing in get told the line is busy! I have disconnected every phone and still get a busy signal when calling in

I am not impressed how our speed has been throttled to 300K. I am now paying all this money, stuck in a contract for a service that is slower than adsl1 when it has previously worked fine on ADSL2+ for two years at consistent speeds of 2MB!

Why have you throttled my speed?

Re: Also Abysmal speeds!

Posted: Mon Mar 04, 2013 6:16 pm
by jimdigris
THIS is the fastest result for our service since the 1st March!

Your current bandwidth reading is:

3.06 Mbps

which means you can download at 391.09 KB/sec. from our servers.



Previously this ALWAYS was around the 2MB/sec!

Re: Also Abysmal speeds!

Posted: Mon Mar 04, 2013 6:35 pm
by KavindaS
jimdigris wrote:THIS is the fastest result for our service since the 1st March!

Your current bandwidth reading is:

3.06 Mbps

which means you can download at 391.09 KB/sec. from our servers.



Previously this ALWAYS was around the 2MB/sec!
Hi,

I tried to contact you on your given contact mobile number 0458....... but you are not reachable through that. At the same time I have checked the activation section and replied to your email ticket reference 6253288. Can you please reply back to the same email with your best contact details so we can escalate the issue with our whole sale supplier to investigate from their end.

Re: Also Abysmal speeds!

Posted: Mon Mar 04, 2013 6:43 pm
by jimdigris
I have replied to your email with an alternate mobile no

Re: Also Abysmal speeds!

Posted: Mon Mar 04, 2013 6:56 pm
by KavindaS
jimdigris wrote:I have replied to your email with an alternate mobile no
Thanks, I will check and update you via the same ticket. :)

Re: Also Abysmal speeds!

Posted: Tue Mar 05, 2013 10:41 am
by shoner
jimdigris wrote:I have replied to your email with an alternate mobile no
We have sent a message to your mobile with an update.