Any way to see that status of plan change?

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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enterthefray
Posts: 8
Joined: Tue Mar 26, 2013 10:57 am
Location: Mildura

Any way to see that status of plan change?

Post by enterthefray » Tue Mar 26, 2013 11:23 am

Hey guys, I have recently found out that Bigpound now allows me to get ADSL2 - was always stuck with ADSL.

I looked into it and still preferred the exetel prices over them so thought I would just change plan.. But I can't see anywhere to check if it was accepted/rejected or what stage it was on.

Can someone give me direction on how I can get it checked please?

Only reason is it's coming to the end of the month and would like to try and get ADSL2 hooked before the end of next month.

jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: Any way to see that status of plan change?

Post by jokiin » Tue Mar 26, 2013 1:50 pm

should show in your user facilities if it went through, I changed plans not long ago and what I wanted wasn't shown but just called up sales and they did everything over the phone, very easy and went through without a hitch

enterthefray
Posts: 8
Joined: Tue Mar 26, 2013 10:57 am
Location: Mildura

Re: Any way to see that status of plan change?

Post by enterthefray » Tue Mar 26, 2013 2:18 pm

Seems to have just appeared. Thanks.

enterthefray
Posts: 8
Joined: Tue Mar 26, 2013 10:57 am
Location: Mildura

Re: Any way to see that status of plan change?

Post by enterthefray » Wed Mar 27, 2013 9:14 am

Will the 'PENDING' change at the first of the month ?? if not .. would i need to wait till next month to get ADSL2

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Any way to see that status of plan change?

Post by udara » Wed Mar 27, 2013 10:26 am

enterthefray wrote:Will the 'PENDING' change at the first of the month ?? if not .. would i need to wait till next month to get ADSL2
The plan change will generally come into effect at the start of you next billing cycle. :)

If you could PM me your service number I could have a look at the exact dates for you.
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
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enterthefray
Posts: 8
Joined: Tue Mar 26, 2013 10:57 am
Location: Mildura

Re: Any way to see that status of plan change?

Post by enterthefray » Wed Mar 27, 2013 12:21 pm

PM has been sent.

enterthefray
Posts: 8
Joined: Tue Mar 26, 2013 10:57 am
Location: Mildura

Re: Any way to see that status of plan change?

Post by enterthefray » Wed Mar 27, 2013 2:51 pm

Still nothing... ?

udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Any way to see that status of plan change?

Post by udara » Wed Mar 27, 2013 4:16 pm

enterthefray wrote:PM has been sent.
Your plan should change over on the 28th of March as this will be the start of your new billing cycle .
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

==============
Exetel Support Portal
==============

enterthefray
Posts: 8
Joined: Tue Mar 26, 2013 10:57 am
Location: Mildura

Re: Any way to see that status of plan change?

Post by enterthefray » Wed Mar 27, 2013 4:31 pm

udara wrote:
enterthefray wrote:PM has been sent.
Your plan should change over on the 28th of March as this will be the start of your new billing cycle .
So despite my page stating:
Request Date: 2013-03-22
Current Plan Type: T8-50
Requested Plan Type: ADSL2-R-500
New Contract Period: 12 Months
Effective Date:
Changing Status: PENDING
Exetel Submit Your Application To Telstra On This Date: 2013-03-22
that will all change tomorrow and I'll then be on ADSL2? In a way pending is just saying it's waiting till it becomes the 28th?

jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: Any way to see that status of plan change?

Post by jokiin » Wed Mar 27, 2013 6:16 pm

enterthefray wrote:
udara wrote:
enterthefray wrote:PM has been sent.
Your plan should change over on the 28th of March as this will be the start of your new billing cycle .
So despite my page stating:
Request Date: 2013-03-22
Current Plan Type: T8-50
Requested Plan Type: ADSL2-R-500
New Contract Period: 12 Months
Effective Date:
Changing Status: PENDING
Exetel Submit Your Application To Telstra On This Date: 2013-03-22
as far as I know what you're showing there is what it should be showing, never known it to be different to that


that will all change tomorrow and I'll then be on ADSL2? In a way pending is just saying it's waiting till it becomes the 28th?

as far as I know what you're showing there is what it should be showing, never known it to be different to that, status pending is normal until it comes into effect

just in case you were't already aware your plan details should roll over and show your updated plan on that date but the physical changeover can take (up to) 2 business days to get done, it requires a tech to go to the exchange so work load is often the determining factor as to how soon after, I changed plans recently and it went through on the same day, first time I've had that happen but I think it was just a slow workday for the tech, was done about 8am, given the up to 2 business day time frame and the coming Easter break it could take a bit longer until you're changed over, hopefully not but worth a mention anyway

enterthefray
Posts: 8
Joined: Tue Mar 26, 2013 10:57 am
Location: Mildura

Re: Any way to see that status of plan change?

Post by enterthefray » Thu Mar 28, 2013 9:14 am

Thanks Jokiin, just did a speedtest before I went to work .. got .99MB Download ... hopefully that changes soon

jokiin
Volunteer Site Admin
Posts: 2970
Joined: Mon Feb 02, 2004 10:23 pm
Location: Sydney

Re: Any way to see that status of plan change?

Post by jokiin » Thu Mar 28, 2013 12:59 pm

enterthefray wrote:Thanks Jokiin, just did a speedtest before I went to work .. got .99MB Download ... hopefully that changes soon
sometimes you need to reboot your modem to pickup the new settings, I think that depends what type of connection you were on though, worth a reboot to check though

if it doesn't happen today then it would likely happen Tuesday I suspect

enterthefray
Posts: 8
Joined: Tue Mar 26, 2013 10:57 am
Location: Mildura

Re: Any way to see that status of plan change?

Post by enterthefray » Thu Mar 28, 2013 2:16 pm

jokiin wrote:
enterthefray wrote:Thanks Jokiin, just did a speedtest before I went to work .. got .99MB Download ... hopefully that changes soon
sometimes you need to reboot your modem to pickup the new settings, I think that depends what type of connection you were on though, worth a reboot to check though

if it doesn't happen today then it would likely happen Tuesday I suspect
Yea thought that at lunch checked the router settings and still showed 8mb/300kb. Would of done it at lunch but girlfriend comes home before me and in case something went haywire and i lost the internet and couldnt get it back before i had to go back to work didn't want her to complain to me while i was at work. :) will try again tonight.

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