Recent Packet Loss, High Jitter and High Pings.

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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silvestrae
Posts: 14
Joined: Fri Nov 13, 2009 9:46 pm
Location: Central Coast, NSW

Recent Packet Loss, High Jitter and High Pings.

Post by silvestrae » Mon Apr 01, 2013 2:19 pm

For the last 48 hours ish my ADSL 2+ connection has been suffering from Packet Loss, High Jitter and High Pings.
Isolation tests have been done as usual and same result.
I usually have an A line quality rating.... However it is currently a C
Just wondering if there is anything you can see or do on your end.


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udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Recent Packet Loss, High Jitter and High Pings.

Post by udara » Mon Apr 01, 2013 9:44 pm

I have performed a reset on your connection. would you please be able to re-test and let us know if you are still experiencing issues :) and I have created a ticket for future reference, Ticket ID :6376040.
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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mightymatt
Posts: 57
Joined: Tue Aug 30, 2011 10:54 pm
Location: Buderim, QLD

Re: Recent Packet Loss, High Jitter and High Pings.

Post by mightymatt » Mon Apr 01, 2013 9:47 pm

Im having the same problem, over the last 24hrs packet loss and ping problems.
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Although speedtests show fluctuation too, between my normal 13mbps down to 4mbps.

mightymatt
Posts: 57
Joined: Tue Aug 30, 2011 10:54 pm
Location: Buderim, QLD

Re: Recent Packet Loss, High Jitter and High Pings.

Post by mightymatt » Mon Apr 01, 2013 10:40 pm

i play alot of online games on American servers, usually get ~175ms ~4ms jitter.

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udara
Exetel Staff
Posts: 362
Joined: Thu Dec 17, 2009 11:06 am

Re: Recent Packet Loss, High Jitter and High Pings.

Post by udara » Mon Apr 01, 2013 10:54 pm

Hi mightymatt,

I have just run a line test on your connection and i cannot see any issues on it therefore I have done a reset on it too , would you please be able to see if this make any difference.

I have created a ticket for you too for future reference (Ticket ID: 6376067) :)
To Log a fault ticket, please click Here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

==============
Exetel Support Portal
==============

silvestrae
Posts: 14
Joined: Fri Nov 13, 2009 9:46 pm
Location: Central Coast, NSW

Re: Recent Packet Loss, High Jitter and High Pings.

Post by silvestrae » Mon Apr 01, 2013 10:58 pm

Thanks Udara,

Everything is now A.O.K

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Much appreciated

mightymatt
Posts: 57
Joined: Tue Aug 30, 2011 10:54 pm
Location: Buderim, QLD

Re: Recent Packet Loss, High Jitter and High Pings.

Post by mightymatt » Mon Apr 01, 2013 11:05 pm

udara wrote:Hi mightymatt,

I have just run a line test on your connection and i cannot see any issues on it therefore I have done a reset on it too , would you please be able to see if this make any difference.

I have created a ticket for you too for future reference (Ticket ID: 6376067) :)
Download speed is ok but the ping is terrible. Im off to bed ill just hope it back to normal in the morning :P. Ill let you know then.

mightymatt
Posts: 57
Joined: Tue Aug 30, 2011 10:54 pm
Location: Buderim, QLD

Re: Recent Packet Loss, High Jitter and High Pings.

Post by mightymatt » Tue Apr 02, 2013 11:16 pm

huge lag tonight was perfect about 10min ago, nothing has changed on my end, now its barely loading webpages.

mightymatt
Posts: 57
Joined: Tue Aug 30, 2011 10:54 pm
Location: Buderim, QLD

Re: Recent Packet Loss, High Jitter and High Pings.

Post by mightymatt » Tue Apr 02, 2013 11:28 pm

it was fine all day its weird its turned bad about the same time as yesterday yet i havn't changed anything? could be peak time problems or something?

mightymatt
Posts: 57
Joined: Tue Aug 30, 2011 10:54 pm
Location: Buderim, QLD

Re: Recent Packet Loss, High Jitter and High Pings.

Post by mightymatt » Tue Apr 02, 2013 11:32 pm

looks like it might have fixed itself, weird it does this on and off.

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