ADSL link up but cannot authenticate

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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peter_mcc
Posts: 79
Joined: Sat Jan 15, 2005 9:39 am

ADSL link up but cannot authenticate

Post by peter_mcc » Tue May 14, 2013 11:35 pm

My two ADSL lines have been working fine for ages. Then about 20 mins ago they both dropped out.

I can see one has the ADSL connection up (20415144/812991 showing as speeds) but it cannot start PPP.

Has something gone wrong at Exetel's end?? I'm pretty sure it isn't my line or modem.

I'm on the St Leonards NSW exchange.

peter_mcc
Posts: 79
Joined: Sat Jan 15, 2005 9:39 am

Re: ADSL link up but cannot authenticate

Post by peter_mcc » Tue May 14, 2013 11:40 pm

hmmm, magically started working again. Yeah!

devindag
Exetel Staff
Posts: 487
Joined: Mon Jun 25, 2012 4:08 pm
Location: Australia

Re: ADSL link up but cannot authenticate

Post by devindag » Wed May 15, 2013 8:41 am

please refer the below link for further details.

viewtopic.php?f=296&t=40253

alokin123
Posts: 14
Joined: Mon Jul 12, 2004 12:37 pm

Re: ADSL link up but cannot authenticate

Post by alokin123 » Thu May 16, 2013 10:12 pm

ever since this outage i have been getting constant dropouts all day. I have rebooted my modem. What else could i try? Everything was working fine up until last night.

anurangaf
Exetel Staff
Posts: 152
Joined: Tue Jul 06, 2010 11:35 am
Location: Australia

Re: ADSL link up but cannot authenticate

Post by anurangaf » Thu May 16, 2013 10:47 pm

alokin123 wrote:ever since this outage i have been getting constant dropouts all day. I have rebooted my modem. What else could i try? Everything was working fine up until last night.

Hi alokin123,

Please be advised that we have done a reset to your connection and also reset the port at the Exchange.

Please power-cycle the modem and monitor the connection for next 24 hours.

If it's still dropping out please send us an email to 'residentialsupport@exetel.com.au'

peter_mcc
Posts: 79
Joined: Sat Jan 15, 2005 9:39 am

Re: ADSL link up but cannot authenticate

Post by peter_mcc » Fri May 17, 2013 1:14 pm

It has just happened again. Both ADSL links are up but cannot authenticate

Peter

MikeTurner
Posts: 206
Joined: Tue Dec 14, 2004 3:34 pm
Location: Sydney

Re: ADSL link up but cannot authenticate

Post by MikeTurner » Fri May 17, 2013 1:37 pm

Yep, me too.

shoner
Exetel Staff
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: ADSL link up but cannot authenticate

Post by shoner » Fri May 17, 2013 1:43 pm

MikeTurner wrote:Yep, me too.
Please refer
viewtopic.php?f=296&t=40257&p=305191#p305191

There is an ongoing unplanned outage
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

JeremyP
Posts: 159
Joined: Wed Dec 13, 2006 2:22 pm
Location: Newcastle NSW

Re: ADSL link up but cannot authenticate

Post by JeremyP » Fri May 17, 2013 1:49 pm

Yeah me also, just as I was logging into a work server via VPN.

Would be nice if Exetel could SMS people to let them know when an outage has occured even if its a 'unknown NSW'.

Luckily i have my mobile phone to check what's going on.

Jim
Posts: 23
Joined: Sat Jun 05, 2004 9:51 pm

Re: ADSL link up but cannot authenticate

Post by Jim » Sat May 18, 2013 7:44 am

I have experienced the problem : ADSL link up but cannot authenticate since 5am today. Huntsville (NSW) exchange

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