ADSL2 Connection Deterioration

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Chibrichish
Posts: 25
Joined: Wed Feb 23, 2011 3:09 pm
Location: NSW

ADSL2 Connection Deterioration

Post by Chibrichish » Mon Jun 17, 2013 6:15 pm

Hey Exetel

Just wondering if someone can confirm if there are issues on my port.

If I do a speedtest immediately after rebooting my modem then all is good (550KB/s).

20mins later it drops to about (120KB/s) download speed and stays there.

I should add that I am syncing at about 7200 which doesn't make any sense.

I tried an alternative modem and same.

Any ideas?

stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: ADSL2 Connection Deterioration

Post by stevecJ » Tue Jun 18, 2013 8:51 am

Chibrichish wrote:Hey Exetel

Just wondering if someone can confirm if there are issues on my port.

If I do a speedtest immediately after rebooting my modem then all is good (550KB/s).

20mins later it drops to about (120KB/s) download speed and stays there.

I should add that I am syncing at about 7200 which doesn't make any sense.

I tried an alternative modem and same.

Any ideas?
Hi,

Could you please PM me your service number so I could check on this for you :?:
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Chibrichish
Posts: 25
Joined: Wed Feb 23, 2011 3:09 pm
Location: NSW

Re: ADSL2 Connection Deterioration

Post by Chibrichish » Tue Jun 18, 2013 12:07 pm

PM Sent

stevecJ
Exetel Staff
Posts: 1063
Joined: Wed Jan 06, 2010 9:48 am

Re: ADSL2 Connection Deterioration

Post by stevecJ » Tue Jun 18, 2013 12:24 pm

Chibrichish wrote:PM Sent
Hi,

Got the PM :)

I will check on this and get back to you soon.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

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Exetel Support Portal
=================

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