Slow ADSL2 (Wollongong)

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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AITCS
Posts: 39
Joined: Wed Mar 07, 2007 9:28 am
Location: Wollongong

Slow ADSL2 (Wollongong)

Post by AITCS » Sun Jan 12, 2014 9:35 pm

Is anyone experiencing slow speeds in Wollongong this evening?

I've been getting around 600-100kb/sec most of the weekend, but from this afternoon I've only been able to get ~200kb/sec.
I can literally see the exchange at the end of my street about 900 metres away, so I can't understand why I'd be getting these speeds from mirror.exetel.com.au
When I first joined Exetel, I was able to get 1.8MB/sec, but over the last 4 years, it's been slowly getting worse.
I can get 1MB/sec on a good day, and am less than 1km from the exchange. This doesn't really line up with expected speed compared to distance.

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: Slow ADSL2 (Wollongong)

Post by Dazzled » Sun Jan 12, 2014 10:17 pm

Mine's a bit off at the moment, but I expect it will be normal by morning. If you have a downloader, try getting http://www.exetel.com.au/speed/dsl/adsl ... speeds.php and note the rate.

It wouldn't hurt to check your modem line status also, in case there's been some line degradation over the period.

AITCS
Posts: 39
Joined: Wed Mar 07, 2007 9:28 am
Location: Wollongong

Re: Slow ADSL2 (Wollongong)

Post by AITCS » Sun Jan 12, 2014 10:50 pm

As long as I'm not the only one... hopefully it will be better in the morning as you say.

Best I could get from the bandwidth test was 2.39 Mbps, which is basically on par with my previous test from mirror.exetel.com.au

lasithah
Exetel Staff
Posts: 235
Joined: Mon Sep 05, 2011 5:42 pm
Location: Australia

Re: Slow ADSL2 (Wollongong)

Post by lasithah » Sun Jan 12, 2014 10:52 pm

AITCS wrote:Is anyone experiencing slow speeds in Wollongong this evening?

I've been getting around 600-100kb/sec most of the weekend, but from this afternoon I've only been able to get ~200kb/sec.
I can literally see the exchange at the end of my street about 900 metres away, so I can't understand why I'd be getting these speeds from mirror.exetel.com.au
When I first joined Exetel, I was able to get 1.8MB/sec, but over the last 4 years, it's been slowly getting worse.
I can get 1MB/sec on a good day, and am less than 1km from the exchange. This doesn't really line up with expected speed compared to distance.

Hi AITCS,

I will email you via the Ticket ID: 7486534 and reply back with the details if the issue persist.

:)

zy503
Posts: 12
Joined: Fri Jan 03, 2014 7:12 pm
Location: Eastwood

Re: Slow ADSL2 (Wollongong)

Post by zy503 » Wed Jan 15, 2014 12:10 am

AITCS wrote:As long as I'm not the only one... hopefully it will be better in the morning as you say.

Best I could get from the bandwidth test was 2.39 Mbps, which is basically on par with my previous test from mirror.exetel.com.au
Yes, you are not the only one. I am living in eastwood. my service is ADSL 2+. The maximum download speed is 600KBs, The average download speed is only 300KBS, I am crazy about it. Sometimes the connection is lost several time per day. Specially from 5:00p.m. to 11:00p.m. I can not use the internet anyway.

surinf
Exetel Staff
Posts: 190
Joined: Fri Nov 23, 2012 10:37 pm
Location: Australia

Re: Slow ADSL2 (Wollongong)

Post by surinf » Wed Jan 15, 2014 1:21 am

zy503 wrote:
Yes, you are not the only one. I am living in eastwood. my service is ADSL 2+. The maximum download speed is 600KBs, The average download speed is only 300KBS, I am crazy about it. Sometimes the connection is lost several time per day. Specially from 5:00p.m. to 11:00p.m. I can not use the internet anyway.
Hi zy503,

I have sent you an email via the Ticket ID 7462234. Please reply back for further investigations.

Cheers

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