ADSL2+ plans.

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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The Rock
Posts: 63
Joined: Wed Jan 23, 2008 3:55 pm
Location: Sydney

ADSL2+ plans.

Post by The Rock » Thu Feb 13, 2014 4:37 am

Ok, so let me get this straight. Exetel are offering new customers a 100GB ADSL2+ plan for $39.95 (Including $20 line rental).

I'm currently on a 20GB plan for the same price.

I'm an existing customer though, and have been since 2005 and yet it seems like I'd have to apply for a new plan in order to get the 100GB plan? Is this true?

saadbafik
Exetel Staff
Posts: 146
Joined: Tue Feb 14, 2012 11:12 pm
Location: Sri Lanka

Re: ADSL2+ plans.

Post by saadbafik » Thu Feb 13, 2014 6:08 am

The Rock wrote:Ok, so let me get this straight. Exetel are offering new customers a 100GB ADSL2+ plan for $39.95 (Including $20 line rental).

I'm currently on a 20GB plan for the same price.

I'm an existing customer though, and have been since 2005 and yet it seems like I'd have to apply for a new plan in order to get the 100GB plan? Is this true?

Hi,

I have escalated this with our sales team, please expect a repose from them

Your reference : 7585616

James
Exetel Staff
Posts: 2014
Joined: Mon May 09, 2005 10:27 pm

Re: ADSL2+ plans.

Post by James » Thu Feb 13, 2014 9:20 am

The Rock wrote:Ok, so let me get this straight. Exetel are offering new customers a 100GB ADSL2+ plan for $39.95 (Including $20 line rental).

I'm currently on a 20GB plan for the same price.

I'm an existing customer though, and have been since 2005 and yet it seems like I'd have to apply for a new plan in order to get the 100GB plan? Is this true?

Correct.

Waughy
Posts: 59
Joined: Wed Aug 24, 2005 11:29 pm
Location: Fern Bay, NSW.

Re: ADSL2+ plans.

Post by Waughy » Thu Feb 13, 2014 11:16 am

So it'll cost $99 to move over to a new plan as you'd have to essentially cancel your current plan and sign on as a "new" customer.

The Rock
Posts: 63
Joined: Wed Jan 23, 2008 3:55 pm
Location: Sydney

Re: ADSL2+ plans.

Post by The Rock » Fri Feb 14, 2014 12:23 am

James wrote:
The Rock wrote:Ok, so let me get this straight. Exetel are offering new customers a 100GB ADSL2+ plan for $39.95 (Including $20 line rental).

I'm currently on a 20GB plan for the same price.

I'm an existing customer though, and have been since 2005 and yet it seems like I'd have to apply for a new plan in order to get the 100GB plan? Is this true?
Correct.

Ok. So why can't I just swap over to the new plan? I find it unfair that an Exetel customer for 9 years has to pay $99 to switch over to a better plan that a NEW customer would already get.

Waughy
Posts: 59
Joined: Wed Aug 24, 2005 11:29 pm
Location: Fern Bay, NSW.

Re: ADSL2+ plans.

Post by Waughy » Fri Feb 14, 2014 6:27 am

This has been the case since September last year. Most of us have given up seeing the new plans without bending over and taking one in the form of the $99 just to get better pricing. Some have even left for other providers.

Dazzled
Volunteer Site Admin
Posts: 6003
Joined: Mon Nov 13, 2006 1:16 pm
Location: Sydney

Re: ADSL2+ plans.

Post by Dazzled » Fri Feb 14, 2014 6:37 am

There are other larger threads on this topic, The Rock, where you can read more. Exetel have passed on a wholesale discount which the carriers are offering only for new connections to their service. There is at present no date known when this wholesale price might become general.

Over your 9 years you will have observed special deals being passed on to a section of users before.

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