Cannot change IP

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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murofletexe
Posts: 9
Joined: Sun Aug 07, 2011 11:06 pm
Location: NSW

Cannot change IP

Post by murofletexe » Sat Mar 29, 2014 2:21 am

Hi, when I try to change my IP, I get the following message:
Your Account IP details cannot be changed at the moment. Please try again soon or contact Exetel support.
What is the best way to fix this?

Thanks

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Cannot change IP

Post by NIrmitha » Sat Mar 29, 2014 7:07 pm

Hi murofletexe,

We will check this with our developers and provide you an update on Monday.

murofletexe
Posts: 9
Joined: Sun Aug 07, 2011 11:06 pm
Location: NSW

Re: Cannot change IP

Post by murofletexe » Sun Mar 30, 2014 1:42 pm

Thanks for your help NIrmitha!

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Cannot change IP

Post by NIrmitha » Mon Mar 31, 2014 4:12 pm

Hi murofletexe,

Your issue has been fixed now :)

murofletexe
Posts: 9
Joined: Sun Aug 07, 2011 11:06 pm
Location: NSW

Re: Cannot change IP

Post by murofletexe » Mon Mar 31, 2014 7:19 pm

Thanks NIrmitha!

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