Internet is down

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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andrewpontes
Posts: 57
Joined: Fri Dec 17, 2004 11:17 am
Location: Telopea

Internet is down

Post by andrewpontes » Sun Apr 13, 2014 9:48 pm

Since 8pm this Sunday I have been experiencing slow connectivity and now, 9:30pm, ADSL is down. I'm in the Dundas NSW area.

megb6806
Posts: 42
Joined: Tue Nov 11, 2008 12:57 am
Location: Perth

Re: Internet is down

Post by megb6806 » Sun Apr 13, 2014 10:20 pm

I am in perth....and according to sppedtest I am getting:
Your current bandwidth reading is:
405.30kbps
which means you can download at 50.66 KB/sec. from our servers

SajithaH
Exetel Staff
Posts: 53
Joined: Thu Aug 09, 2012 3:25 pm

Re: Internet is down

Post by SajithaH » Mon Apr 14, 2014 1:29 am

andrewpontes wrote:Since 8pm this Sunday I have been experiencing slow connectivity and now, 9:30pm, ADSL is down. I'm in the Dundas NSW area.
Could you please send your service number to residentialsupport@exetel.com.au, so we have a look.
megb6806 wrote: I am in perth....and according to sppedtest I am getting:
Your current bandwidth reading is:
405.30kbps
which means you can download at 50.66 KB/sec. from our servers
I have sent you an email with troubleshooting, please reply to that with the information we have requested. Ticket ID: 7794803

andrewpontes
Posts: 57
Joined: Fri Dec 17, 2004 11:17 am
Location: Telopea

Re: Internet is down

Post by andrewpontes » Tue May 06, 2014 11:15 am

Hi There,

Since my original post, my ADSL connectivity has been on and off. It happened last week, last Sunday and now today again. It always occurs after 7:30am. At this very moment, 05/05/2014 at 11:11am, I have no ADSL connectivity, Modem can't sync (ADSL led quickly blinks and then turns off). My telephone line is not affected, line is fine. Before you ask me, I have done an isolation test, restarted the modem, etc.

I have an re-open tickit 7814523. I much appreciate if you could investigate what's going on with my ADSL line.

Thanks,

KavindaS
Forum Admin
Posts: 2544
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Internet is down

Post by KavindaS » Tue May 06, 2014 12:24 pm

andrewpontes wrote:Hi There,

Since my original post, my ADSL connectivity has been on and off. It happened last week, last Sunday and now today again. It always occurs after 7:30am. At this very moment, 05/05/2014 at 11:11am, I have no ADSL connectivity, Modem can't sync (ADSL led quickly blinks and then turns off). My telephone line is not affected, line is fine. Before you ask me, I have done an isolation test, restarted the modem, etc.

I have an re-open tickit 7814523. I much appreciate if you could investigate what's going on with my ADSL line.

Thanks,
Hi,

Ticket ID: 7862599 has been re opened and I will make sure that an engineer will work on your ticket and reply back to the same email.

andrewpontes
Posts: 57
Joined: Fri Dec 17, 2004 11:17 am
Location: Telopea

Re: Internet is down

Post by andrewpontes » Tue May 06, 2014 10:17 pm

Another detail, I'm not sure if it is relevant. My Netcomm modem status under the Connect to Internet console: keeps switching from handshaking, training and then down. I'm wondering if it may not be an issue with my user id or password at Exetel.

andrewpontes
Posts: 57
Joined: Fri Dec 17, 2004 11:17 am
Location: Telopea

Re: Internet is down

Post by andrewpontes » Tue May 06, 2014 10:22 pm

More details: when I run a diagnostic test, it shows that DSL Synchronisation FAIL

andrewpontes
Posts: 57
Joined: Fri Dec 17, 2004 11:17 am
Location: Telopea

Re: Internet is down

Post by andrewpontes » Tue May 06, 2014 10:43 pm

As magic, my internet is up and running again. I am wondering if Exetel could follow up if there is any issues in my exchange. This issue has been on and off over the last weeks.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Internet is down

Post by ShaminG » Tue May 06, 2014 11:01 pm

Hi Andrew,

Good to hear the service is working now. Thanks for the confirmation. :)

No outages affecting your service. Kindly monitor the service and if it goes down again, please reply to the support email confirming the details requested so we can get our wholesale supplier to further investigate the intermittent issue.

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