Is anyone experiencing dropouts tonight?

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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andrewpontes
Posts: 57
Joined: Fri Dec 17, 2004 11:17 am
Location: Telopea

Is anyone experiencing dropouts tonight?

Post by andrewpontes » Thu May 29, 2014 10:33 pm

My Internet connection stopped around 10:15 tonight. ADSL is ON.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Is anyone experiencing dropouts tonight?

Post by angelos » Fri May 30, 2014 12:31 am

Please PM me your service number so that I can take a look at what may be causing this issue.

If the ADSL light is on it means the modem is failing to authenticate. This could be due to an outage or a flash on the modem memory causing it to lose its settings. Try re-configuring it with the ADSL credentials.

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