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Is anyone experiencing dropouts tonight?

Posted: Thu May 29, 2014 10:33 pm
by andrewpontes
My Internet connection stopped around 10:15 tonight. ADSL is ON.

Re: Is anyone experiencing dropouts tonight?

Posted: Fri May 30, 2014 12:31 am
by angelos
Please PM me your service number so that I can take a look at what may be causing this issue.

If the ADSL light is on it means the modem is failing to authenticate. This could be due to an outage or a flash on the modem memory causing it to lose its settings. Try re-configuring it with the ADSL credentials.