no love from the wan

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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TheLateJC
Posts: 7
Joined: Mon May 19, 2008 12:30 pm
Location: Sydney

no love from the wan

Post by TheLateJC » Wed Jun 18, 2014 9:29 pm

I'm not getting a usable service tonight, a few packets seem to get through, but the service is unusable.

Any assistance is appreciated.
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LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Re: no love from the wan

Post by LodumS » Thu Jun 19, 2014 2:20 am

Hi TheLateJC,

Can you please PM me your service number so I can have a look?
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TheLateJC
Posts: 7
Joined: Mon May 19, 2008 12:30 pm
Location: Sydney

Re: no love from the wan

Post by TheLateJC » Thu Jun 19, 2014 7:36 am

Sent the PM just now assuming LodumS is still online.
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LodumS
Exetel Staff
Posts: 132
Joined: Fri Jun 14, 2013 6:01 pm
Location: Sydney

Re: no love from the wan

Post by LodumS » Thu Jun 19, 2014 8:57 am

Hi TheLateJC,

We have send you an email to your nominated email address under the ref# 8030268. Please complete the troubleshooting steps mentioned on that email and send us the results to investigate your issue further.
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TheLateJC
Posts: 7
Joined: Mon May 19, 2008 12:30 pm
Location: Sydney

Re: no love from the wan

Post by TheLateJC » Wed Jun 25, 2014 12:25 pm

Belatedly letting you know the problem resolved itself the next day. Optus were probably doing something and stuffed up.
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