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internet slowed to a crawl, please help

Posted: Sat Jul 05, 2014 11:35 am
by JaGuR
Having massive issues with connection speed.

For the last few days have been downloading at less than 100kB/s.

Not sure what had happened, but can't be throttled as have only downloaded about 14gig.

Have tried rebooting modem a number of times to no avail.

Re: internet slowed to a crawl, please help

Posted: Sat Jul 05, 2014 11:55 am
by Dazzled
If you turn the modem power off for 20 minutes, the exchange will reset your service. Worth a try.

Otherwise, post your modem line status here, and a Support person who can look at your line will drop by to assist.

Re: internet slowed to a crawl, please help

Posted: Sat Jul 05, 2014 12:53 pm
by JaGuR
OK, disconnected the ADSL line from my ADSL modem for 20 mins, still the same

Not sure what info Support will need but, speed test from www.exetel.com.au/speed/initialmeter.php
------------
Your current bandwidth reading is:

882.30kbps

which means you can download at 110.29 KB/sec. from our servers.
------------
Also some figures from my Billion

xDSL
Mode ADSL_2plus
Traffic Type ATM
Status Up
Link Power State L0

Line Coding (Trellis) On On
SNR Margin (dB) 10.2 17.8
Attenuation (dB) 42.5 25.2
Output Power (dBm) 0.0 12.8
Attainable Rate (Kbps) 9628 1020
Rate (Kbps) 8431 812

Anything else I need to add.

Am going to try turning off router completely and leave it longer than 20 mins.

Will report back ;)

Re: internet slowed to a crawl, please help

Posted: Sat Jul 05, 2014 1:14 pm
by Dazzled
The modem rate is roughly in line with the attenuation. Are you about 3 km from the exchange?

I have trouble with that speed test, eg at the moment my modem is training at 9224 kbps, yet the test gives only 1194 kbps in my browser. A non-browser download from http://www.exetel.com.au/speed/dsl/adsl ... speeds.php gives a true reading of 936.37 KB/s.

Re: internet slowed to a crawl, please help

Posted: Sat Jul 05, 2014 1:37 pm
by JaGuR
Switched the router off for around 40 mins still no good :(

I guess I can't expect anything to get done until Monday now ?

Probably should have done something about it yesterday.

Re: internet slowed to a crawl, please help

Posted: Sat Jul 05, 2014 3:12 pm
by Kaushalya
Switched the router off for around 40 mins still no good
I have made some changes to your connection to improve your speed. Please restart the modem again and check the speed.
Hope it will be ok :) Let us know if you have further issues.
Your reference 8090747.

Re: internet slowed to a crawl, please help

Posted: Sun Jul 06, 2014 12:30 pm
by JaGuR
Thank you, what ever you did that worked. :D

Re: internet slowed to a crawl, please help

Posted: Sun Apr 12, 2015 5:18 pm
by JaGuR
Kaushalya wrote:
Switched the router off for around 40 mins still no good
I have made some changes to your connection to improve your speed. Please restart the modem again and check the speed.
Hope it will be ok :) Let us know if you have further issues.
Your reference 8090747.
Hi I am having the same issue again,

I cancelled my old bank account and forgot to change the direct debit over and my service was temporarily suspended.

Ever since then my download is stuck on 200.

Have I been throttled or something again ?

Cheers

Re: internet slowed to a crawl, please help

Posted: Sun Apr 12, 2015 8:22 pm
by kes1984
I'm having issues too.
Speed test isn't even working but slow enough to stop my Foxtel on Demand from working.
Need help please!

Re: internet slowed to a crawl, please help

Posted: Mon Apr 13, 2015 5:10 am
by michaeld
kes1984 wrote:I'm having issues too.
Speed test isn't even working but slow enough to stop my Foxtel on Demand from working.
Need help please!
Hi

I have send you a email. Please reply us with the test results in order to investigate further on the reported service issue

Your reference 8090747.

Re: internet slowed to a crawl, please help

Posted: Mon Apr 13, 2015 6:19 am
by kes1984
Hello

Email has not been received to either of my exetel mail accounts.
Can you please resend to both exetel emails?

Thanks

Re: internet slowed to a crawl, please help

Posted: Mon Apr 13, 2015 2:59 pm
by angelos
kes1984 wrote:Hello

Email has not been received to either of my exetel mail accounts.
Can you please resend to both exetel emails?

Thanks
That email was sent to JaGuR and was quoted incorrectly. I have sent you an e-mail requesting some tests. Your ticket number is 9000982.