Very very slow ADSL in Pyrmont NSW

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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adrian75
Posts: 55
Joined: Sat Nov 17, 2007 2:08 am
Location: glebe Xchange

Very very slow ADSL in Pyrmont NSW

Post by adrian75 » Sat Sep 20, 2014 9:24 pm

Hi for the last couple of nights my service has come to a crawl. Unusable really.

Exetel speed test:
Your current bandwidth reading is:

317.70kbps

which means you can download at 39.71 KB/sec. from our servers.

Your current bandwidth reading is:

158.30kbps

which means you can download at 19.79 KB/sec. from our servers.


Modem synch info :

Mode: ADSL_G.dmt
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 144 130
Attenuation (0.1 dB): 385 235
Output Power (0.1 dBm): 201 125
Attainable Rate (Kbps): 6368 928

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 5696 832 0 0

Some info :
Modem/router was purchased in Feb.
Ive done isolation tests.
Reset the router.
Synching at normal speeds and connection is stable.

Can someone please check my service?

Thanks

lasithah
Exetel Staff
Posts: 235
Joined: Mon Sep 05, 2011 5:42 pm
Location: Australia

Re: Very very slow ADSL in Pyrmont NSW

Post by lasithah » Sun Sep 21, 2014 9:09 am

adrian75 wrote:Hi for the last couple of nights my service has come to a crawl. Unusable really.

Exetel speed test:
Your current bandwidth reading is:

317.70kbps

which means you can download at 39.71 KB/sec. from our servers.

Your current bandwidth reading is:

158.30kbps

which means you can download at 19.79 KB/sec. from our servers.


Modem synch info :

Mode: ADSL_G.dmt
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 144 130
Attenuation (0.1 dB): 385 235
Output Power (0.1 dBm): 201 125
Attainable Rate (Kbps): 6368 928

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 5696 832 0 0

Some info :
Modem/router was purchased in Feb.
Ive done isolation tests.
Reset the router.
Synching at normal speeds and connection is stable.

Can someone please check my service?

Thanks
Hi adrian75,

We have done few changes to your service from our end, please check with the modem restarted and also check whether the ADSL mode on your router is manually set as we could notice the modulation is at ADSL 1 (G.dmt) . If so set it to automatic and check whether there is an improvement. If it persist, give us a ring quoting the reference# 8358618.

:)

adrian75
Posts: 55
Joined: Sat Nov 17, 2007 2:08 am
Location: glebe Xchange

Re: Very very slow ADSL in Pyrmont NSW

Post by adrian75 » Sun Sep 21, 2014 11:41 pm

Same problem. I notice it only occurs in Peak period 9am to 1am. Off peak 1am to 9am all is good.

Synch Speed is good. This is in isolation with nothing else connected to any of the phone wall outlets

Modem is set to Automatic meaning all ADSL mode boxes are ticked

Your current bandwidth reading is:

112.50kbps

which means you can download at 14.06 KB/sec. from our servers.

Your current bandwidth reading is:

538.50kbps

which means you can download at 67.31 KB/sec. from our servers.


Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 90 100
Attenuation (0.1 dB): 420 254
Output Power (0.1 dBm): 0 126
Attainable Rate (Kbps): 10480 848

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 9663 734 0 0

MSGc (# of bytes in overhead channel message): 35 120 0 0
B (# of bytes in Mux Data Frame): 241 13 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 16 0 0
T (Mux Data Frames over sync bytes): 2 1 0 0
R (# of check bytes in FEC Data Frame): 12 16 0 0
S (ratio of FEC over PMD Data Frame length): 0.7996 9.566 0.0 0.0
L (# of bits in PMD Data Frame): 2541 212 0 0
D (interleaver depth): 32 2 0 0
Delay (msec): 6.39 4.52 0.0 0.0
INP (DMT symbol): 0.60 0.60 0.0 0.0

Super Frames: 17645 16201 0 0
Super Frame Errors: 8 0 0 0
RS Words: 1446731 127571 0 0
RS Correctable Errors: 1140 0 0 0
RS Uncorrectable Errors: 61 0 0 0

HEC Errors: 39 0 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0
Total Cells: 6592879 459680 0 0
Data Cells: 128717 48147 0 0
Bit Errors: 0 0 0 0

Total ES: 6 0
Total SES: 0 0
Total UAS: 12 12

UPDATE : These are test results during off peak (1am to 9am) :

Your current bandwidth reading is:

7.27 Mbps

which means you can download at 930.91 KB/sec. from our servers.

Your current bandwidth reading is:

7.17 Mbps

which means you can download at 918.39 KB/sec. from our servers.

Please look into my peak hour speeds?

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Very very slow ADSL in Pyrmont NSW

Post by angelos » Mon Sep 22, 2014 1:54 am

adrian75 wrote:Same problem. I notice it only occurs in Peak period 9am to 1am. Off peak 1am to 9am all is good.

Synch Speed is good. This is in isolation with nothing else connected to any of the phone wall outlets

Modem is set to Automatic meaning all ADSL mode boxes are ticked

Your current bandwidth reading is:

112.50kbps

which means you can download at 14.06 KB/sec. from our servers.

Your current bandwidth reading is:

538.50kbps

which means you can download at 67.31 KB/sec. from our servers.


Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (0.1 dB): 90 100
Attenuation (0.1 dB): 420 254
Output Power (0.1 dBm): 0 126
Attainable Rate (Kbps): 10480 848

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 9663 734 0 0

MSGc (# of bytes in overhead channel message): 35 120 0 0
B (# of bytes in Mux Data Frame): 241 13 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 16 0 0
T (Mux Data Frames over sync bytes): 2 1 0 0
R (# of check bytes in FEC Data Frame): 12 16 0 0
S (ratio of FEC over PMD Data Frame length): 0.7996 9.566 0.0 0.0
L (# of bits in PMD Data Frame): 2541 212 0 0
D (interleaver depth): 32 2 0 0
Delay (msec): 6.39 4.52 0.0 0.0
INP (DMT symbol): 0.60 0.60 0.0 0.0

Super Frames: 17645 16201 0 0
Super Frame Errors: 8 0 0 0
RS Words: 1446731 127571 0 0
RS Correctable Errors: 1140 0 0 0
RS Uncorrectable Errors: 61 0 0 0

HEC Errors: 39 0 0 0
OCD Errors: 0 0 0 0
LCD Errors: 0 0 0 0
Total Cells: 6592879 459680 0 0
Data Cells: 128717 48147 0 0
Bit Errors: 0 0 0 0

Total ES: 6 0
Total SES: 0 0
Total UAS: 12 12
As the issue persists an email has been forwarded to you under the same reference number. Please respond to that with the required tests so we could get this issue checked with our Supplier.

Chibrichish
Posts: 25
Joined: Wed Feb 23, 2011 3:09 pm
Location: NSW

Re: Very very slow ADSL in Pyrmont NSW

Post by Chibrichish » Mon Sep 22, 2014 8:10 pm

Exetel,

I can confirm that this is also happening out of the Warilla Exchange. I already logged a call about this last night and have been through all the speed test stuff including the batch file results that you requested of me.

This morning I tested with speedtest.net and was getting 600+kB/s tonight 80kB/s. This is clearly an Exetel issue as I notice I am not the only one with these symptoms.

This is not a single user issue and therefore has nothing to do with our modems.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Very very slow ADSL in Pyrmont NSW

Post by ShaminG » Mon Sep 22, 2014 8:20 pm

Chibrichish wrote:Exetel,

I can confirm that this is also happening out of the Warilla Exchange. I already logged a call about this last night and have been through all the speed test stuff including the batch file results that you requested of me.

This morning I tested with speedtest.net and was getting 600+kB/s tonight 80kB/s. This is clearly an Exetel issue as I notice I am not the only one with these symptoms.

This is not a single user issue and therefore has nothing to do with our modems.
Could you please conduct few speed tests via http://speedtest.nsw.exetel.com.au/ and post the results into the thread viewtopic.php?f=284&t=41345&p=311032#p311032 so we can have this investigated further. Try the test both in the morning and afternoon and update us with the results.

evansm
Posts: 28
Joined: Mon Apr 14, 2008 7:02 am
Location: Sydney

Re: Very very slow ADSL in Pyrmont NSW

Post by evansm » Tue Sep 23, 2014 7:10 pm

I've actually started a new thread related directly to all speed issues and am urging anyone having issues to post the results there - ideally using ongoing speed tests from the web site http://testmy.net/ as that site allows automatic speed testing every 15 mins and logs it all so it can be accessed as a table with a graph giving a clear indication of speed changes throughout the day....

If you are willing to help build a case I posted the details in the thread as below:-

viewtopic.php?f=284&t=41348

Thanks.....

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