ADSL Speed is very slow

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Byzza
Posts: 2
Joined: Tue May 11, 2010 12:40 pm
Location: Newcastle

ADSL Speed is very slow

Post by Byzza » Mon Nov 10, 2014 8:27 pm

when I first connect to Exetel in May I was getting around 9-10mbps. But probably for the last week I've only been getting about 2.5mbps. Its like my account has been shaped, but I haven't downloaded anywhere enough to be shaped this month.

Could someone please have a look for me.

Account:0240238710

Thank you
Regards
Byron

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: ADSL Speed is very slow

Post by KavindaS » Mon Nov 10, 2014 10:26 pm

Byzza wrote:when I first connect to Exetel in May I was getting around 9-10mbps. But probably for the last week I've only been getting about 2.5mbps. Its like my account has been shaped, but I haven't downloaded anywhere enough to be shaped this month.

Could someone please have a look for me.

Thank you
Regards
Byron
Hi Byron,

Welcome to the Exe forums :) . Next time do not mention your service details in our main thread as you may PM the details if require. Your account seems to be fine as it is not in shaped status. I will further check on this and email you with the required tests. Your Ticket ID: 8508774.

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