Unable to connect - ppp authentication fail

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
manwe
Posts: 51
Joined: Wed Feb 25, 2004 7:04 pm
Location: Newcastle, NSW

Unable to connect - ppp authentication fail

Post by manwe » Thu Jan 29, 2015 9:20 am

So last night my dsl connection dropped out and ever since I've been unable to connect with my modem (a netcomm nb6plus4wn) showing ppp authentication failure errors.

Now I tried rebooting my modem, and then left it till this morning hoping it would rectify itself. No luck there so I lodged a ticket.

Anyway I guess one question will be whether I'm using a wrong password. Now my modem just remembers the same password I always used. So I don't see that as a issue, but if
I'm asked to reset my modem to default I don't think I know that password anymore. i've been using the same password since exetel started. Just what are the default passwords? I seem to recall it involved my phone number and street name or something.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by angelos » Thu Jan 29, 2015 9:26 am

We are currently facing an ougoing issue in NSW.

Please refer : viewtopic.php?f=296&t=41686

If you're in NSW you may be affected by this. Apologies for the inconvenience

stevebow
Posts: 195
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Re: Unable to connect - ppp authentication fail

Post by stevebow » Thu Jan 29, 2015 9:32 am

Same here, Hornsby ADSL2+ via Optus. ADSL is synced but no PPPoE or PPPoA authentication.

manwe
Posts: 51
Joined: Wed Feb 25, 2004 7:04 pm
Location: Newcastle, NSW

Re: Unable to connect - ppp authentication fail

Post by manwe » Thu Jan 29, 2015 9:35 am

Well my modem just connected. Huzzah.

tin
Posts: 178
Joined: Mon Jul 28, 2008 5:22 pm
Location: Northwest NSW
Contact:

Re: Unable to connect - ppp authentication fail

Post by tin » Thu Jan 29, 2015 9:50 am

Our's went weird last night - dropped out about 9:30pm then reconnected itself, but got no IP address. I noticed the oddity of no address around 11:30pm, and after disconnecting it, it connected fine.

At work this morning, same problem. No address but apparently an active PPP session. Disconnected, attempted to reconnect, rebooted the router, etc.... Eventually it reconnected, but seemed to have quite a slow response to the authentication.

Hopefully everything stays up all day now :mrgreen:
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abeeson
Posts: 6
Joined: Wed Dec 05, 2007 2:10 pm
Location: Albury NSW

Re: Unable to connect - ppp authentication fail

Post by abeeson » Thu Jan 29, 2015 9:57 am

FYI - I'm seeing drop outs as well in Thurgoona, sounds like its related to the ongoing issues.

Seems to happen in peak times but i've also had it this morning at 8am.

This is the logs from just last night after I started looking....

Code: Select all

Jan 28 20:37:23 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 28 20:37:23 GMT+10: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access1, changed state to down
Jan 28 20:37:45 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 28 20:37:45 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 28 20:37:47 GMT+10: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access1, changed state to up
Jan 29 07:54:23 GMT+10: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di1
Jan 29 07:54:23 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 29 07:54:23 GMT+10: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access1, changed state to down
Jan 29 07:54:45 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 29 07:54:45 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 29 07:55:19 GMT+10: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di1
Jan 29 07:55:19 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 29 07:55:41 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 29 07:55:41 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 29 07:56:23 GMT+10: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di1
Jan 29 07:56:23 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 29 07:56:45 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 29 07:56:45 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 29 07:57:27 GMT+10: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di1
Jan 29 07:57:27 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 29 07:57:49 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 29 07:57:49 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 29 07:58:34 GMT+10: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di1
Jan 29 07:58:34 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 29 07:58:57 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 29 07:58:57 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 29 07:59:39 GMT+10: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di1
Jan 29 07:59:39 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 29 08:00:02 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 29 08:00:02 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 29 08:01:50 GMT+10: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access1, changed state to up
Hopefully you guys / Telstra will find the fault soon, while its dropping out its effectively unusable for whole blocks of time :(

stevebow
Posts: 195
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Re: Unable to connect - ppp authentication fail

Post by stevebow » Thu Jan 29, 2015 10:07 am

stevebow wrote:Same here, Hornsby ADSL2+ via Optus. ADSL is synced but no PPPoE or PPPoA authentication.
Back online again, as of around 9.30am.

tin
Posts: 178
Joined: Mon Jul 28, 2008 5:22 pm
Location: Northwest NSW
Contact:

Re: Unable to connect - ppp authentication fail

Post by tin » Thu Jan 29, 2015 10:45 pm

Our home connections been terrible tonight. Dropped a few times, including one of the PPP without IP address reconnections.

Is the emergency IOS upgrade aiming to fix these frequent PPP dropouts? Or is tonight's dropouts related to the work (not supposed to have started yet)?
The above post is copyright, may be edited at any time, and should not be taken internally. Any breach of these terms may result in legal action or a sore tummy.

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Unable to connect - ppp authentication fail

Post by ShaminG » Thu Jan 29, 2015 11:31 pm

As the issue is ongoing for significant number of services, we have performed some network maintenance few minutes ago. We can already see the services experienced NoAuth came online.

Please monitor for dropouts as well and update us.

TrenShadow
Posts: 1
Joined: Thu Jan 29, 2015 11:59 pm
Location: Glen Huntly, VIC

Re: Unable to connect - ppp authentication fail

Post by TrenShadow » Fri Jan 30, 2015 12:07 am

Getting ppp authentication fail here in VIC (Ormond exchange I think)

-edit- seems to be back up now; had been out for ~2 hours

Imran.Hossen
Exetel Staff
Posts: 116
Joined: Mon Sep 16, 2013 9:12 pm
Location: Australia

Unable to connect - ppp authentication fail

Post by Imran.Hossen » Fri Jan 30, 2015 8:58 am

Hi There,

Would you kindly be able to provide us with your service number in order to help investigate the issue further.

Regards

timeimp
Posts: 24
Joined: Thu Dec 18, 2008 8:46 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by timeimp » Sat Jan 31, 2015 1:34 pm

Can confirm that there is still a PPP / IP issue for Corrimal exchange as well.

aroshak
Exetel Staff
Posts: 175
Joined: Thu Sep 06, 2012 1:24 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by aroshak » Sat Jan 31, 2015 3:01 pm

timeimp wrote:Can confirm that there is still a PPP / IP issue for Corrimal exchange as well.
This is an issue we are currently experiencing in all over NSW. We appreciate your feed back on this and really sorry about the inconvenience caused. You can keep your self updated on this matter by following our forum on this.

viewtopic.php?f=296&t=41700

stevebow
Posts: 195
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Re: Unable to connect - ppp authentication fail

Post by stevebow » Mon Feb 02, 2015 11:46 pm

stevebow wrote:
stevebow wrote:Same here, Hornsby ADSL2+ via Optus. ADSL is synced but no PPPoE or PPPoA authentication.
Back online again, as of around 9.30am.
Unfortunately the problem has returned, 4 days later and at around the same time, 8.30pm-ish. A little frustrating that this hardware problem has returned again!

Shukri
Exetel Staff
Posts: 284
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unable to connect - ppp authentication fail

Post by Shukri » Tue Feb 03, 2015 3:07 am

Kindly note that we have noticed few services are still suffering with the same issue. Currently we are working on a fix. We apologize for the inconvenience this may have caused.

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