Unable to connect - ppp authentication fail

manwe · Post by **manwe** » Thu Jan 29, 2015 9:20 am

So last night my dsl connection dropped out and ever since I've been unable to connect with my modem (a netcomm nb6plus4wn) showing ppp authentication failure errors.

Now I tried rebooting my modem, and then left it till this morning hoping it would rectify itself. No luck there so I lodged a ticket.

Anyway I guess one question will be whether I'm using a wrong password. Now my modem just remembers the same password I always used. So I don't see that as a issue, but if
I'm asked to reset my modem to default I don't think I know that password anymore. i've been using the same password since exetel started. Just what are the default passwords? I seem to recall it involved my phone number and street name or something.

Post by **angelos** » Thu Jan 29, 2015 9:26 am

We are currently facing an ougoing issue in NSW.

Please refer : viewtopic.php?f=296&t=41686

If you're in NSW you may be affected by this. Apologies for the inconvenience

stevebow · Post by **stevebow** » Thu Jan 29, 2015 9:32 am

Same here, Hornsby ADSL2+ via Optus. ADSL is synced but no PPPoE or PPPoA authentication.

manwe · Post by **manwe** » Thu Jan 29, 2015 9:35 am

Well my modem just connected. Huzzah.

tin · Post by **tin** » Thu Jan 29, 2015 9:50 am

Our's went weird last night - dropped out about 9:30pm then reconnected itself, but got no IP address. I noticed the oddity of no address around 11:30pm, and after disconnecting it, it connected fine.

At work this morning, same problem. No address but apparently an active PPP session. Disconnected, attempted to reconnect, rebooted the router, etc.... Eventually it reconnected, but seemed to have quite a slow response to the authentication.

Hopefully everything stays up all day now

abeeson · Post by **abeeson** » Thu Jan 29, 2015 9:57 am

FYI - I'm seeing drop outs as well in Thurgoona, sounds like its related to the ongoing issues.

Seems to happen in peak times but i've also had it this morning at 8am.

This is the logs from just last night after I started looking....

Code: Select all

Jan 28 20:37:23 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 28 20:37:23 GMT+10: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access1, changed state to down
Jan 28 20:37:45 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 28 20:37:45 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 28 20:37:47 GMT+10: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access1, changed state to up
Jan 29 07:54:23 GMT+10: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di1
Jan 29 07:54:23 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 29 07:54:23 GMT+10: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access1, changed state to down
Jan 29 07:54:45 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 29 07:54:45 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 29 07:55:19 GMT+10: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di1
Jan 29 07:55:19 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 29 07:55:41 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 29 07:55:41 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 29 07:56:23 GMT+10: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di1
Jan 29 07:56:23 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 29 07:56:45 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 29 07:56:45 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 29 07:57:27 GMT+10: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di1
Jan 29 07:57:27 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 29 07:57:49 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 29 07:57:49 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 29 07:58:34 GMT+10: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di1
Jan 29 07:58:34 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 29 07:58:57 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 29 07:58:57 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 29 07:59:39 GMT+10: %DIALER-6-UNBIND: Interface Vi1 unbound from profile Di1
Jan 29 07:59:39 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to down
Jan 29 08:00:02 GMT+10: %DIALER-6-BIND: Interface Vi1 bound to profile Di1
Jan 29 08:00:02 GMT+10: %LINK-3-UPDOWN: Interface Virtual-Access1, changed state to up
Jan 29 08:01:50 GMT+10: %LINEPROTO-5-UPDOWN: Line protocol on Interface Virtual-Access1, changed state to up

Hopefully you guys / Telstra will find the fault soon, while its dropping out its effectively unusable for whole blocks of time

stevebow · Post by **stevebow** » Thu Jan 29, 2015 10:07 am

stevebow wrote:Same here, Hornsby ADSL2+ via Optus. ADSL is synced but no PPPoE or PPPoA authentication.

Back online again, as of around 9.30am.

tin · Post by **tin** » Thu Jan 29, 2015 10:45 pm

Our home connections been terrible tonight. Dropped a few times, including one of the PPP without IP address reconnections.

Is the emergency IOS upgrade aiming to fix these frequent PPP dropouts? Or is tonight's dropouts related to the work (not supposed to have started yet)?

Post by **ShaminG** » Thu Jan 29, 2015 11:31 pm

As the issue is ongoing for significant number of services, we have performed some network maintenance few minutes ago. We can already see the services experienced NoAuth came online.

Please monitor for dropouts as well and update us.

TrenShadow · Post by **TrenShadow** » Fri Jan 30, 2015 12:07 am

Getting ppp authentication fail here in VIC (Ormond exchange I think)

-edit- seems to be back up now; had been out for ~2 hours

Post by **Imran.Hossen** » Fri Jan 30, 2015 8:58 am

Hi There,

Would you kindly be able to provide us with your service number in order to help investigate the issue further.

Regards

timeimp · Post by **timeimp** » Sat Jan 31, 2015 1:34 pm

Can confirm that there is still a PPP / IP issue for Corrimal exchange as well.

Post by **aroshak** » Sat Jan 31, 2015 3:01 pm

timeimp wrote:Can confirm that there is still a PPP / IP issue for Corrimal exchange as well.

This is an issue we are currently experiencing in all over NSW. We appreciate your feed back on this and really sorry about the inconvenience caused. You can keep your self updated on this matter by following our forum on this.

viewtopic.php?f=296&t=41700

stevebow · Post by **stevebow** » Mon Feb 02, 2015 11:46 pm

stevebow wrote:
stevebow wrote:Same here, Hornsby ADSL2+ via Optus. ADSL is synced but no PPPoE or PPPoA authentication.
Back online again, as of around 9.30am.

Unfortunately the problem has returned, 4 days later and at around the same time, 8.30pm-ish. A little frustrating that this hardware problem has returned again!

Post by **Shukri** » Tue Feb 03, 2015 3:07 am

Kindly note that we have noticed few services are still suffering with the same issue. Currently we are working on a fix. We apologize for the inconvenience this may have caused.

Exetel customer help forum