Unable to connect - ppp authentication fail

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
stevebow
Posts: 195
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Re: Unable to connect - ppp authentication fail

Post by stevebow » Tue Feb 03, 2015 8:49 am

stevebow wrote:Unfortunately the problem has returned, 4 days later and at around the same time, 8.30pm-ish. A little frustrating that this hardware problem has returned again!
PPPoE authtication back up now, at around 1.30am this morning (3/2/15).

Was the problem actually fixed this time or is it an intermittent issue that has "come good" for now?

thalamic
Posts: 63
Joined: Sat Feb 23, 2008 10:40 pm
Location: Sydney

Re: Unable to connect - ppp authentication fail

Post by thalamic » Tue Feb 03, 2015 11:40 am

stevebow wrote: PPPoE authtication back up now, at around 1.30am this morning (3/2/15).

Was the problem actually fixed this time or is it an intermittent issue that has "come good" for now?
Same here. Miranda exchange NSW.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by angelos » Tue Feb 03, 2015 12:18 pm

According to our network engineers we have been advised this issue has been resolved.

Apologies for the inconvenience caused.

thalamic
Posts: 63
Joined: Sat Feb 23, 2008 10:40 pm
Location: Sydney

Re: Unable to connect - ppp authentication fail

Post by thalamic » Tue Feb 03, 2015 4:16 pm

Well down again at Miranda. Started right after 4pm.

timeimp
Posts: 24
Joined: Thu Dec 18, 2008 8:46 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by timeimp » Tue Feb 03, 2015 4:25 pm

Down at Corrimal as well.

Seriously, will Exetel be emailing those who have been inconvenienced offering service credits? Once is ok. But four times in a fortnight?!

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Unable to connect - ppp authentication fail

Post by ShaminG » Tue Feb 03, 2015 6:02 pm

viewtopic.php?f=296&t=41719

Caused due to emergency maintenance. We sincerely apologize for the inconvenience caused to everyone.

aaron.h
Posts: 7
Joined: Wed Oct 21, 2009 6:02 pm
Location: Sydney - Cronulla

Re: Unable to connect - ppp authentication fail

Post by aaron.h » Tue Feb 03, 2015 8:15 pm

I've been having the exact same problem since Friday night here in Surry Hills. I have lodged a ticket but still have not had a single reply from exetel. Can I please get A tech to have a look at the open ticket (#8761527).
How long till this will be fixed?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Unable to connect - ppp authentication fail

Post by ShaminG » Tue Feb 03, 2015 9:53 pm

aaron.h wrote:I've been having the exact same problem since Friday night here in Surry Hills. I have lodged a ticket but still have not had a single reply from exetel. Can I please get A tech to have a look at the open ticket (#8761527).
How long till this will be fixed?
I had a look into your support ticket and at the moment you are using the incorrect password in the modem. I sent you the correct details. Please let us know if any issues persists after updating the password.

LaSPINne
Posts: 1
Joined: Tue Feb 03, 2015 12:17 pm
Location: Sydney

Re: Unable to connect - ppp authentication fail

Post by LaSPINne » Tue Feb 03, 2015 9:57 pm

We've had the same issue for a couple of days now, on and off - in Kingsford in the Eastern Suburbs of Sydney (though I realised we're actually connected to the Manly exchange, which is very far away - does that make any sense?). I thought we'd fixed it after the outage on Friday, but are offline again tonight (and were last night, too). This is getting really annoying, because I'm working from home and relying on mobile internet is expensive. Any idea when this issue will be fixed permanently?
Even when we were able to connect during the day, we never went beyond 2Mbps, which is not impressive.

Shukri
Exetel Staff
Posts: 284
Joined: Thu Sep 19, 2013 9:20 am
Location: Sydney

Re: Unable to connect - ppp authentication fail

Post by Shukri » Tue Feb 03, 2015 11:53 pm

This service is still trying to authenticate with incorrect PPP credentials. We have sent you the details again via a separate email. Please reconfigure the modem with correct login details to access internet. If that doesn't work please check your home phone number (CLI) by dialing 1800 652 456 and let us know if its incorrect.

timeimp
Posts: 24
Joined: Thu Dec 18, 2008 8:46 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by timeimp » Mon Feb 09, 2015 10:40 am

Yeah nah - Exetel, the Corrimal exchange just died. Authentication issues again.

This is getting ridiculous. As loyal Exetel customers, that have raved to friends about the value for money with this place, switching ISPs looks mighty attractive about now.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by angelos » Mon Feb 09, 2015 10:45 am

timeimp wrote:Yeah nah - Exetel, the Corrimal exchange just died. Authentication issues again.

This is getting ridiculous. As loyal Exetel customers, that have raved to friends about the value for money with this place, switching ISPs looks mighty attractive about now.
Please PM your service number so we could look into this.

AITCS
Posts: 39
Joined: Wed Mar 07, 2007 9:28 am
Location: Wollongong

Re: Unable to connect - ppp authentication fail

Post by AITCS » Mon Feb 09, 2015 10:49 am

Same deal here in Wollongong... will PM service # also.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by angelos » Mon Feb 09, 2015 11:28 am

Received both PMs.

It appears to be an Outage. If you check your PSTN and if you hear a busy tone instead of the usual dial tone you will be affected by this.

We are currently in the process of updating the Outages page of this issue.

I will update the link here once it has been done.

Apologies for the inconvenience.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by angelos » Mon Feb 09, 2015 11:33 am


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