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Re: Unable to connect - ppp authentication fail

Posted: Tue Feb 03, 2015 8:49 am
by stevebow
stevebow wrote:Unfortunately the problem has returned, 4 days later and at around the same time, 8.30pm-ish. A little frustrating that this hardware problem has returned again!
PPPoE authtication back up now, at around 1.30am this morning (3/2/15).

Was the problem actually fixed this time or is it an intermittent issue that has "come good" for now?

Re: Unable to connect - ppp authentication fail

Posted: Tue Feb 03, 2015 11:40 am
by thalamic
stevebow wrote: PPPoE authtication back up now, at around 1.30am this morning (3/2/15).

Was the problem actually fixed this time or is it an intermittent issue that has "come good" for now?
Same here. Miranda exchange NSW.

Re: Unable to connect - ppp authentication fail

Posted: Tue Feb 03, 2015 12:18 pm
by angelos
According to our network engineers we have been advised this issue has been resolved.

Apologies for the inconvenience caused.

Re: Unable to connect - ppp authentication fail

Posted: Tue Feb 03, 2015 4:16 pm
by thalamic
Well down again at Miranda. Started right after 4pm.

Re: Unable to connect - ppp authentication fail

Posted: Tue Feb 03, 2015 4:25 pm
by timeimp
Down at Corrimal as well.

Seriously, will Exetel be emailing those who have been inconvenienced offering service credits? Once is ok. But four times in a fortnight?!

Re: Unable to connect - ppp authentication fail

Posted: Tue Feb 03, 2015 6:02 pm
by ShaminG
viewtopic.php?f=296&t=41719

Caused due to emergency maintenance. We sincerely apologize for the inconvenience caused to everyone.

Re: Unable to connect - ppp authentication fail

Posted: Tue Feb 03, 2015 8:15 pm
by aaron.h
I've been having the exact same problem since Friday night here in Surry Hills. I have lodged a ticket but still have not had a single reply from exetel. Can I please get A tech to have a look at the open ticket (#8761527).
How long till this will be fixed?

Re: Unable to connect - ppp authentication fail

Posted: Tue Feb 03, 2015 9:53 pm
by ShaminG
aaron.h wrote:I've been having the exact same problem since Friday night here in Surry Hills. I have lodged a ticket but still have not had a single reply from exetel. Can I please get A tech to have a look at the open ticket (#8761527).
How long till this will be fixed?
I had a look into your support ticket and at the moment you are using the incorrect password in the modem. I sent you the correct details. Please let us know if any issues persists after updating the password.

Re: Unable to connect - ppp authentication fail

Posted: Tue Feb 03, 2015 9:57 pm
by LaSPINne
We've had the same issue for a couple of days now, on and off - in Kingsford in the Eastern Suburbs of Sydney (though I realised we're actually connected to the Manly exchange, which is very far away - does that make any sense?). I thought we'd fixed it after the outage on Friday, but are offline again tonight (and were last night, too). This is getting really annoying, because I'm working from home and relying on mobile internet is expensive. Any idea when this issue will be fixed permanently?
Even when we were able to connect during the day, we never went beyond 2Mbps, which is not impressive.

Re: Unable to connect - ppp authentication fail

Posted: Tue Feb 03, 2015 11:53 pm
by Shukri
This service is still trying to authenticate with incorrect PPP credentials. We have sent you the details again via a separate email. Please reconfigure the modem with correct login details to access internet. If that doesn't work please check your home phone number (CLI) by dialing 1800 652 456 and let us know if its incorrect.

Re: Unable to connect - ppp authentication fail

Posted: Mon Feb 09, 2015 10:40 am
by timeimp
Yeah nah - Exetel, the Corrimal exchange just died. Authentication issues again.

This is getting ridiculous. As loyal Exetel customers, that have raved to friends about the value for money with this place, switching ISPs looks mighty attractive about now.

Re: Unable to connect - ppp authentication fail

Posted: Mon Feb 09, 2015 10:45 am
by angelos
timeimp wrote:Yeah nah - Exetel, the Corrimal exchange just died. Authentication issues again.

This is getting ridiculous. As loyal Exetel customers, that have raved to friends about the value for money with this place, switching ISPs looks mighty attractive about now.
Please PM your service number so we could look into this.

Re: Unable to connect - ppp authentication fail

Posted: Mon Feb 09, 2015 10:49 am
by AITCS
Same deal here in Wollongong... will PM service # also.

Re: Unable to connect - ppp authentication fail

Posted: Mon Feb 09, 2015 11:28 am
by angelos
Received both PMs.

It appears to be an Outage. If you check your PSTN and if you hear a busy tone instead of the usual dial tone you will be affected by this.

We are currently in the process of updating the Outages page of this issue.

I will update the link here once it has been done.

Apologies for the inconvenience.

Re: Unable to connect - ppp authentication fail

Posted: Mon Feb 09, 2015 11:33 am
by angelos