Unable to connect - ppp authentication fail

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
enprinte
Posts: 2
Joined: Sun Apr 08, 2007 6:57 pm

Re: Unable to connect - ppp authentication fail

Post by enprinte » Mon Feb 09, 2015 4:57 pm

Hey,

Having the same issues with PPP auth failing - in QLD (Windaroo exchange)

PM sent

mjs12
Posts: 6
Joined: Tue Dec 02, 2014 8:03 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by mjs12 » Fri Apr 10, 2015 10:50 pm

I've had PPP dropouts/no authentication this morning (6:30am-10am) and this evening (5pm-8:30pm) from the Campbelltown exchange on Optus hardware. I had ADSL sync the entire time and there were no modem setting or line changes on my end. My line attenuation numbers were the same as always. While submitting the fault ticket to Exetel, I also tested two modems and line isolation with no change.

Exetel did not detect any problems on the line during the evening fault and have submitted a request to the wholesaler.

Has anyone else on the Campbelltown exchange had authentication issues today (10/04/15)?

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by angelos » Fri Apr 10, 2015 11:14 pm

mjs12 wrote:I've had PPP dropouts/no authentication this morning (6:30am-10am) and this evening (5pm-8:30pm) from the Campbelltown exchange on Optus hardware. I had ADSL sync the entire time and there were no modem setting or line changes on my end. My line attenuation numbers were the same as always. While submitting the fault ticket to Exetel, I also tested two modems and line isolation with no change.

Exetel did not detect any problems on the line during the evening fault and have submitted a request to the wholesaler.

Has anyone else on the Campbelltown exchange had authentication issues today (10/04/15)?
We have received confirmation that the service is now online and as such will be closing the escalated issue. There was no work done on the service for it to return.

However if the issue persists please get back to us and let us know.

mjs12
Posts: 6
Joined: Tue Dec 02, 2014 8:03 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by mjs12 » Mon Apr 13, 2015 6:46 pm

The authentication has dropped out again at around 5:45pm today. Despite several power cycles, it is not gaining authentication.

As on Friday, there have been no changes on my end whatsoever.

mjs12
Posts: 6
Joined: Tue Dec 02, 2014 8:03 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by mjs12 » Mon Apr 13, 2015 6:56 pm

Also the same as Friday, my modem log says "Error: ppp0 Timeout waiting for PADO packets"

mjs12
Posts: 6
Joined: Tue Dec 02, 2014 8:03 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by mjs12 » Mon Apr 13, 2015 8:47 pm

And it's now back on and authenticating at 8:40pm.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by angelos » Mon Apr 13, 2015 8:48 pm

mjs12 wrote:The authentication has dropped out again at around 5:45pm today. Despite several power cycles, it is not gaining authentication.

As on Friday, there have been no changes on my end whatsoever.
I could see your connection online... It appears there was a short outage on your service

mjs12
Posts: 6
Joined: Tue Dec 02, 2014 8:03 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by mjs12 » Sat Apr 18, 2015 10:00 am

The authentication has dropped out again in the early morning and has not reconnected, as of 10am.

To be thorough, I have repeated the isolation tests & tested two modems and still no change.

While performing the tests, I plugged in a corded phone (we normally use a cordless phone) and there was definitely some static on the line.

mjs12
Posts: 6
Joined: Tue Dec 02, 2014 8:03 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by mjs12 » Sat Apr 18, 2015 12:31 pm

It's 12:30pm and it is only just now authenticating properly, again with no changes on my end.

Exetel, can you determine why this is happening?

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Unable to connect - ppp authentication fail

Post by angelos » Sat Apr 18, 2015 12:44 pm

mjs12 wrote:It's 12:30pm and it is only just now authenticating properly, again with no changes on my end.

Exetel, can you determine why this is happening?
There were no reported outages that may have caused this.

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