Ticket # 8882629

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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IanS
Posts: 268
Joined: Fri Jun 25, 2004 11:32 pm
Location: Newcastle

Ticket # 8882629

Post by IanS » Tue Mar 10, 2015 6:35 pm

I lodged a ticket on Sunday 8/3/15 13:03 on behalf of a colleague regarding changing from a Telstra ADSL1-R-20 plan to a Telstra ADSL2 plan

It would be appreciated if someone could respond to this ticket ASAP, so that we can arrange a plan change.

Please note - we can only see Optus plans in the user facilities, BUT Wentworth Falls exchange only has Telstra infrastructure

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Ticket # 8882629

Post by ShaminG » Tue Mar 10, 2015 8:02 pm

IanS wrote:I lodged a ticket on Sunday 8/3/15 13:03 on behalf of a colleague regarding changing from a Telstra ADSL1-R-20 plan to a Telstra ADSL2 plan

It would be appreciated if someone could respond to this ticket ASAP, so that we can arrange a plan change.

Please note - we can only see Optus plans in the user facilities, BUT Wentworth Falls exchange only has Telstra infrastructure
I can see the ticket has already been responded. Kindly reply to the same email if you have any further inquiries.

IanS
Posts: 268
Joined: Fri Jun 25, 2004 11:32 pm
Location: Newcastle

Re: Ticket # 8882629

Post by IanS » Tue Mar 10, 2015 11:03 pm

Unfortunately the "Telstra plans" available in the user facilities don't suite my colleague. All he wants is the 100GB (could even be less) plan for $39.99.
He definitely does not want any other changes. He doesn't want to move line rental from his existing carrier or want ExeChat.

So is Exetel able to fore fill his wish to move from ADSL1 to ADSL2 without any of the “bells & whistles”?

ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Ticket # 8882629

Post by ShaminG » Tue Mar 10, 2015 11:05 pm

IanS wrote:Unfortunately the "Telstra plans" available in the user facilities don't suite my colleague. All he wants is the 100GB (could even be less) plan for $39.99.
He definitely does not want any other changes. He doesn't want to move line rental from his existing carrier or want ExeChat.

So is Exetel able to fore fill his wish to move from ADSL1 to ADSL2 without any of the “bells & whistles”?
I have updated sales team with your inquiry. They will contact you via the ticket and inform what options are available.

Bellag

Re: Ticket # 8882629

Post by Bellag » Wed Mar 11, 2015 8:45 am

Hi Ian,

We will get in contact with him today with regards to the available plan change options.

Regards,
Bella.

shakows
Posts: 48
Joined: Wed Aug 03, 2005 6:11 pm

Re: Ticket # 8882629

Post by shakows » Wed Mar 11, 2015 5:16 pm

Let us know how this goes

I had to go to a Exetel Phone plan just to get my service Quota just upgraded

Since the home phone is now not part of the combined mobile and home bill I cant claim the bill through work and so am down $20 a months thanks to this crazy policy

James
Exetel Staff
Posts: 1993
Joined: Mon May 09, 2005 10:27 pm

Re: Ticket # 8882629

Post by James » Wed Mar 11, 2015 6:20 pm

shakows wrote:Let us know how this goes

I had to go to a Exetel Phone plan just to get my service Quota just upgraded

Since the home phone is now not part of the combined mobile and home bill I cant claim the bill through work and so am down $20 a months thanks to this crazy policy
You should still be able to show your employer your bill, it does list line rental.

shakows
Posts: 48
Joined: Wed Aug 03, 2005 6:11 pm

Re: Ticket # 8882629

Post by shakows » Fri Mar 13, 2015 10:15 am

Nope

I can only claim $50 of my internet service

But an unlimited amount on mobile and since the home line was combined it was okay, a gray area but okay

Now being separate its not possible

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