Speed and Latency Issues From Townsville

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
robsgt4
Posts: 26
Joined: Sat Sep 28, 2013 11:52 am
Location: Townsville

Re: Speed and Latency Issues From Townsville

Post by robsgt4 » Thu Apr 23, 2015 10:47 pm

Seriously Exetel what the hell am I paying for....

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ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Speed and Latency Issues From Townsville

Post by ShaminG » Thu Apr 23, 2015 10:51 pm

robsgt4 wrote:
Seriously this is worse than ADSL2

I did ask for the 100\40 not the 5\40

and the first two tests netflix was running, got worse when i turned it off.
I have sent you an email (8985574) with the required troubleshooting to investigate the matter effectively. Kindly reply with the information requested so we can move ahead with the investigations.

robsgt4
Posts: 26
Joined: Sat Sep 28, 2013 11:52 am
Location: Townsville

Re: Speed and Latency Issues From Townsville

Post by robsgt4 » Thu Apr 23, 2015 11:44 pm

oh look just as I am about to go to bed because i have to work to pay for this crappy internet access...

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robsgt4
Posts: 26
Joined: Sat Sep 28, 2013 11:52 am
Location: Townsville

Re: Speed and Latency Issues From Townsville

Post by robsgt4 » Thu Apr 23, 2015 11:48 pm

I can tell you what the problem is, because the gov is keeping metadata to stop piracy people are using legit content like netflix and Exetel was caught with their pants down and didn't think they would need more bandwidth to cope with it....

I will look at the email in the morning and jump through your hoops but because no one will be using the net then it will be fine....

robsgt4
Posts: 26
Joined: Sat Sep 28, 2013 11:52 am
Location: Townsville

Re: Speed and Latency Issues From Townsville

Post by robsgt4 » Fri Apr 24, 2015 8:32 am

And speed this morning which will probably remain fairly constant until about 3-4pm...

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angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Speed and Latency Issues From Townsville

Post by angelos » Fri Apr 24, 2015 8:40 am

robsgt4 wrote:I can tell you what the problem is, because the gov is keeping metadata to stop piracy people are using legit content like netflix and Exetel was caught with their pants down and didn't think they would need more bandwidth to cope with it....

I will look at the email in the morning and jump through your hoops but because no one will be using the net then it will be fine....
Please run through the tests and send us the results when the speed is slow so we could get this looked into further.

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