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ADSL2+ Connection terribly slow!!!

Posted: Thu Mar 12, 2015 9:29 pm
by Farid
Hi,

My ADSL2+ connection speed has been hovering around 200 to maximum 800 Kb/s for the past 2 or 3 hours....it's so slow and frustrating. Help! Thanks.

Re: ADSL2+ Connection terribly slow!!!

Posted: Thu Mar 12, 2015 11:42 pm
by Imran.Hossen
Hi There,

Kindly note that I have dropped you an e-mail on your primary contact e-mail in order to help investigate the reported service difficulty further. Kindly respond back to us through the e-mail sent.

Regards

Re: ADSL2+ Connection terribly slow!!!

Posted: Wed Mar 18, 2015 2:43 pm
by Farid
That's right! You get what you pay for. Have tried calling your support, and after waiting for a very long time, no reply.
Money Magazine considering Exetel a best value in 2014 didn't take into consideration the quality of the service and how slow the downstream speed is!!

I get maximum of 1 Mbs downstream at most times during the past few days; usually around 0.5 or 0.6 Mbs, and upstream of 0.1 Mbs!

Good bye ExeTel. You used to be good, but not anymore.

Re: ADSL2+ Connection terribly slow!!!

Posted: Wed Mar 18, 2015 6:02 pm
by angelos
Farid wrote:That's right! You get what you pay for. Have tried calling your support, and after waiting for a very long time, no reply.
Money Magazine considering Exetel a best value in 2014 didn't take into consideration the quality of the service and how slow the downstream speed is!!

I get maximum of 1 Mbs downstream at most times during the past few days; usually around 0.5 or 0.6 Mbs, and upstream of 0.1 Mbs!

Good bye ExeTel. You used to be good, but not anymore.
Apologies for any inconvenience you had to go through.

We are sorry to see you go. Best wishes with the new provider!