Authentication failed - Pennant Hills NSW

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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neutroncore
Posts: 6
Joined: Fri Oct 12, 2012 9:08 pm
Location: Sydney

Authentication failed - Pennant Hills NSW

Post by neutroncore » Mon Mar 16, 2015 9:20 am

Cannot connect to the Internet since early this morning.
Modem is syncing OK at 10,323/812, but modem logs are showing authentication errors.

duncanm
Posts: 28
Joined: Fri Apr 15, 2005 10:11 am

Re: Authentication failed - Pennant Hills NSW

Post by duncanm » Mon Mar 16, 2015 9:39 am

Same here - no authentication since about 11pm last night.

I've logged a ticket: RBT-42268-776

I'm also on PH exchange

neutroncore
Posts: 6
Joined: Fri Oct 12, 2012 9:08 pm
Location: Sydney

Re: Authentication failed - Pennant Hills NSW

Post by neutroncore » Mon Mar 16, 2015 10:49 am

Authentication now working at 10:30am

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Authentication failed - Pennant Hills NSW

Post by angelos » Mon Mar 16, 2015 11:04 am

I have checked the ticket RBT-42268-776 and could see your service online as well.

We are still investigating what went wrong with your services.

Apologies for the inconvenience caused.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: Authentication failed - Pennant Hills NSW

Post by angelos » Mon Mar 16, 2015 11:42 am

Please refer to the following : viewtopic.php?f=296&t=41855

Your services most likely were affected by this.

duncanm
Posts: 28
Joined: Fri Apr 15, 2005 10:11 am

Re: Authentication failed - Pennant Hills NSW

Post by duncanm » Mon Mar 16, 2015 1:15 pm

Thanks Angelos.

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