ADSL authentication failure: Newcastle

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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linarms
Posts: 31
Joined: Wed Apr 27, 2005 10:43 am

ADSL authentication failure: Newcastle

Post by linarms » Mon Mar 23, 2015 11:20 pm

Commenced 2301, restored 2317. Service number 0249542083. Please investigate and give me a decent explanation for these ongoing dropouts. I was trying to upload 1.3GB for a client and now have to start from the beginning.

Get technical with me. I need to understand whose equipment failed and why.

angelos
Exetel Staff
Posts: 1068
Joined: Fri Nov 09, 2012 11:22 pm
Location: Australia

Re: ADSL authentication failure: Newcastle

Post by angelos » Tue Mar 24, 2015 8:53 am

linarms wrote:Commenced 2301, restored 2317. Service number 0249542083. Please investigate and give me a decent explanation for these ongoing dropouts. I was trying to upload 1.3GB for a client and now have to start from the beginning.

Get technical with me. I need to understand whose equipment failed and why.
This occurred due to a short unplanned outage which was caused due to a hardware failure but has since been restored.

Apologies for any inconvenience this may have caused.

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