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being shaped?

Posted: Fri May 15, 2015 11:40 pm
by duncanm
We hit our limit last month and looked like we got shaped - 1MB/s. Fine.

I changed plans to unlimited, and the rollover (and usual monthly payment) date was 13May, but I still appear to be stuck on shaping (now the 15th). My user page reflects the new plan

Modem sync is ~4300/816 kbps (we're a fair way from the exchange, this is a typical figure for us), but both speedtest.net and http://speedtest.exetel.com.au/ consistently return 900/700 (ish) kpbs.

I've tried both speed tests at various quiet times of the day, and the 900 is consistent.

(yes I've rebooted the modem, and I've also changed IP)

Re: being shaped?

Posted: Sat May 16, 2015 9:09 am
by devindag
duncanm wrote:We hit our limit last month and looked like we got shaped - 1MB/s. Fine.

I changed plans to unlimited, and the rollover (and usual monthly payment) date was 13May, but I still appear to be stuck on shaping (now the 15th). My user page reflects the new plan

Modem sync is ~4300/816 kbps (we're a fair way from the exchange, this is a typical figure for us), but both speedtest.net and http://speedtest.exetel.com.au/ consistently return 900/700 (ish) kpbs.

I've tried both speed tests at various quiet times of the day, and the 900 is consistent.

(yes I've rebooted the modem, and I've also changed IP)
We apologize for the inconvenience caused. Kindly restart your modem and check the service now.

speeds should be improved. Ticket ID: 9074925

Re: being shaped?

Posted: Sat May 16, 2015 10:20 am
by duncanm
fixed - thanks.

~3.5Mbps down speed now - much more aligned with the sync speed.