Acceptable Packet Loss

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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lithius
Posts: 5
Joined: Wed Apr 15, 2009 8:27 pm
Location: Batemans Bay

Acceptable Packet Loss

Post by lithius » Wed May 27, 2015 7:44 pm

Just wondering if there's a defined % of packet loss that's acceptable for an ADSL line. I had a previous issue with peak time latency that persisted for several weeks before evidently resolving itself. I had normal internet for 4 days - now I'm getting fairly severe packet loss 24 hours a day that's probably worse than the issue I had before.

I can understand packet loss when I'm heavily downloading, but where as before my packet loss would be non-existent in the troughs where I was not utilising my bandwith, it's now consistently high. Issue began on the 24/5/15 if it isn't obvious (red lines being dropped packets).

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ShaminG
Exetel Staff
Posts: 960
Joined: Wed Jan 06, 2010 10:11 am
Location: Sydney, Australia

Re: Acceptable Packet Loss

Post by ShaminG » Wed May 27, 2015 10:39 pm

lithius wrote:Just wondering if there's a defined % of packet loss that's acceptable for an ADSL line. I had a previous issue with peak time latency that persisted for several weeks before evidently resolving itself. I had normal internet for 4 days - now I'm getting fairly severe packet loss 24 hours a day that's probably worse than the issue I had before.

I can understand packet loss when I'm heavily downloading, but where as before my packet loss would be non-existent in the troughs where I was not utilising my bandwith, it's now consistently high. Issue began on the 24/5/15 if it isn't obvious (red lines being dropped packets).
As requested in the email (9085711), could you please forward us the test results via command line during peak and off-peak time so we can investigate this further.

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