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ADSL2+ in Cardiff, NSW: consistently slow speeds

Posted: Tue Aug 04, 2015 8:15 pm
by linarms
This has been going on for several weeks now (probably longer).

I used to be able to max out my link (0249542083) at 6-8Mbps, now I can only get 1.3-1.5Mbps (have just been flogging it while watching nload on my router--e.g. speedtest.net with simultaneous large downloads from Apple's CDN).

Same with multiple modems (one Linksys, one Netcomm), which get ADSL sync reliably at 11999/812.

Web browsing performance is noticeably bad, serious downloads and video streaming are just nasty (unless I stop everything else from using the link). Interestingly, uplink is performing about normal (approx 600kbps).

Is this the new normal for Exetel, or do I have a problem here?

Re: ADSL2+ in Cardiff, NSW: consistently slow speeds

Posted: Tue Aug 04, 2015 11:15 pm
by Amila Fernando
linarms wrote:This has been going on for several weeks now (probably longer).

I used to be able to max out my link (0249542083) at 6-8Mbps, now I can only get 1.3-1.5Mbps (have just been flogging it while watching nload on my router--e.g. speedtest.net with simultaneous large downloads from Apple's CDN).

Same with multiple modems (one Linksys, one Netcomm), which get ADSL sync reliably at 11999/812.

Web browsing performance is noticeably bad, serious downloads and video streaming are just nasty (unless I stop everything else from using the link). Interestingly, uplink is performing about normal (approx 600kbps).

Is this the new normal for Exetel, or do I have a problem here?
Hi,

Kindly note that I have looked into the concern that you have raised and would be requesting some information from your end as well.

Since of this I have created a support response for you under the ticket ID: 9334586. I have also dropped you an e-mail requesting the further information.

Kindly respond back to the e-mail sent to you enabling us to assist you further.

Re: ADSL2+ in Cardiff, NSW: consistently slow speeds

Posted: Wed Aug 05, 2015 8:45 am
by linarms
Thanks for responding. No email received yet.

Interestingly, as observed on other days, flooding the link at 11:40pm last night achieved a noticeably faster download speed -- approx. 3Mbps. This morning at about 6:40am I was able to get above 6Mbps a few times. I've suspected this time-based speed variation but hadn't measured it until today.

Presumably there is a demand bottleneck somewhere. Where might this be? My local exchange? Exetel's data centre?

Re: ADSL2+ in Cardiff, NSW: consistently slow speeds

Posted: Wed Aug 05, 2015 8:48 am
by linarms
(The ticket isn't appearing in my Ticket History, either.)

Re: ADSL2+ in Cardiff, NSW: consistently slow speeds

Posted: Wed Aug 05, 2015 9:23 am
by devindag
linarms wrote:Thanks for responding. No email received yet.

Interestingly, as observed on other days, flooding the link at 11:40pm last night achieved a noticeably faster download speed -- approx. 3Mbps. This morning at about 6:40am I was able to get above 6Mbps a few times. I've suspected this time-based speed variation but hadn't measured it until today.

Presumably there is a demand bottleneck somewhere. Where might this be? My local exchange? Exetel's data centre?
The email was sent again to your email address. Kindly check and respond to that email to assist you further.

Re: ADSL2+ in Cardiff, NSW: consistently slow speeds

Posted: Thu Aug 06, 2015 1:35 pm
by linarms
devindag wrote:The email was sent again to your email address. Kindly check and respond to that email to assist you further.
Thanks, I've replied and have had the line isolated since late last night ... have you been able to run the isolation test yet?

Re: ADSL2+ in Cardiff, NSW: consistently slow speeds

Posted: Thu Aug 06, 2015 2:01 pm
by stevecJ
linarms wrote:
devindag wrote:The email was sent again to your email address. Kindly check and respond to that email to assist you further.
Thanks, I've replied and have had the line isolated since late last night ... have you been able to run the isolation test yet?
Hi,

One of the support engineer is currently looking in to this and you will receive a response soon.