ADSL 4035 - Terrible Unusable speeds

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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hessels92
Posts: 1
Joined: Sun Aug 09, 2015 5:15 pm
Location: 4035 ALBANY CREEK

ADSL 4035 - Terrible Unusable speeds

Post by hessels92 » Sun Aug 09, 2015 5:28 pm

Hi Team,

For the 3rd day in a row now i have experienced extremely low speeds 0.5 - 1.2mbs usually between 7-11.
This is unacceptable and useable. I was patient and called customer support and the technical team and was told this is with our engineers. However this is now been going on to long and i cannot even use my internet. The post code is 4035. My router is receiving a down of 12000 and up of 1000. How can this be that is translating to no even 1?

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: ADSL 4035 - Terrible Unusable speeds

Post by NIrmitha » Sun Aug 09, 2015 10:22 pm

Hi hessels92 ,

I have created a helpdesk ticket and sent you an email :)
Please reply to us with the requested information. (Your ticket ID: 9345264)

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