lower than expected sync

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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damiond
Posts: 3
Joined: Sat Apr 24, 2010 5:33 pm
Location: Melbourne

lower than expected sync

Post by damiond » Mon Aug 17, 2015 9:14 pm

I've done some calculations with my attentuation, and given how close to the exchange I am, think I should have a much faster sync speed.
Google maps says I'm 750m away, but could even be shorter.

DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 812 / 14.403
Output Power (Up/Down) [dBm]: 12,5 / 0,0
Line Attenuation (Up/Down) [dB]: 5,5 / 14,5
SN Margin (Up/Down) [dB]: 19,0 / 12,5

According to my calculations, I should be getting somewhere near 20kbps.

I don't really want to go and buy a new modem if the problem turns out to be elsewhere.

Can you tell me any details from your end as to what sync speed to expect?

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: lower than expected sync

Post by NIrmitha » Mon Aug 17, 2015 11:43 pm

Hi damiond,

I have created a helpdesk ticket and sent you a email contaning some troublshooting.
Please reply to us with the requested information. (Your ticket ID: 9370093)

Cheers!

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