Very slow download speed Hurstville Exchange

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
Post Reply
Jim
Posts: 23
Joined: Sat Jun 05, 2004 9:51 pm

Very slow download speed Hurstville Exchange

Post by Jim » Wed Aug 26, 2015 9:25 pm

I am on an Exetel ADSL2+ plan. I have been experiencing very slow download this week:

Sync OK:
Line Rate - Upstream (Kbps) 800
Line Rate - Downstream (Kbps) 5376

However, download is very slow (according to https://www.exetel.com.au/speed/meter.php:
Your current bandwidth reading is: 861.50kbps
which means you can download at 107.69 KB/sec. from our servers.

Upload is OK:
Upload Test Results
You uploaded 1 MB bytes in 14.67 seconds.
kbps: 572.25
KB/s: 71.53
Mbps: 0.57

I normally get 5Mbps download. Is there a network/server problem? Thanks!

KavindaS
Exetel Staff
Posts: 2715
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Very slow download speed Hurstville Exchange

Post by KavindaS » Thu Aug 27, 2015 12:07 am

Jim wrote:I am on an Exetel ADSL2+ plan. I have been experiencing very slow download this week:

Sync OK:
Line Rate - Upstream (Kbps) 800
Line Rate - Downstream (Kbps) 5376

However, download is very slow (according to https://www.exetel.com.au/speed/meter.php:
Your current bandwidth reading is: 861.50kbps
which means you can download at 107.69 KB/sec. from our servers.

Upload is OK:
Upload Test Results
You uploaded 1 MB bytes in 14.67 seconds.
kbps: 572.25
KB/s: 71.53
Mbps: 0.57

I normally get 5Mbps download. Is there a network/server problem? Thanks!
Hi Jim,

We will check on this and send you an email with the required tests. Go through the email and reply back to the same with the accurate test results for further investigation. Your ticket Ref no is 9394345. From now on you may communicate through the same email ticket, related to the reported service issue.

Jim
Posts: 23
Joined: Sat Jun 05, 2004 9:51 pm

Re: Very slow download speed Hurstville Exchange

Post by Jim » Sun Aug 30, 2015 12:17 pm

Thanks KavindaS!

It appears that I have found the problem - there is a bug in Windows 10 slows down the actual download speed significantly. The problem was solved after I disabled "WiFi location" in Windows 10.

robytseng
Posts: 12
Joined: Tue Jan 02, 2007 7:31 pm

Re: Very slow download speed Hurstville Exchange

Post by robytseng » Sun Aug 30, 2015 5:10 pm

Hi,

I had also experienced very slow download speeds at the Hurstville exchange and now I am experiencing connectivity issues. Haven't been able to connect to the internet for the last 2 days!

Regards,
Rob

NIrmitha
Exetel Staff
Posts: 197
Joined: Wed Jan 06, 2010 1:05 pm

Re: Very slow download speed Hurstville Exchange

Post by NIrmitha » Sun Aug 30, 2015 9:55 pm

robytseng wrote:
I had also experienced very slow download speeds at the Hurstville exchange and now I am experiencing connectivity issues. Haven't been able to connect to the internet for the last 2 days!
Hi Rob,
As per the conversation you had with one of our engineers this evening, we have applied a stability profile to avoid the dropouts of your connection.
Please monitor the connection at this stage and give us a feedback. (Your ticket ID: 9402487)

Post Reply