ADSL2+ service outage on 0249542083 (Cardiff NSW)

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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linarms
Posts: 31
Joined: Wed Apr 27, 2005 10:43 am

ADSL2+ service outage on 0249542083 (Cardiff NSW)

Post by linarms » Tue Mar 22, 2016 5:16 am

Anyone else or just me?

Down since 1:46AM.

Usual fixes make no difference (power cycling, isolation).

ADSL sync is no problem (usual line speed detected).

rowds
Posts: 1
Joined: Wed Jun 02, 2004 9:23 pm
Location: Macquarie Park

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Post by rowds » Tue Mar 22, 2016 6:26 am

Yes I'm down too. Macquarie Park. Line Sync up. no auth.

dulipf
Exetel Staff
Posts: 123
Joined: Tue Mar 10, 2015 2:56 pm
Location: Australia

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Post by dulipf » Tue Mar 22, 2016 7:08 am

linarms wrote:Anyone else or just me?

Down since 1:46AM.

Usual fixes make no difference (power cycling, isolation).

ADSL sync is no problem (usual line speed detected).
Hi linarms,

Our supplier has not confirmed to us any outage in your area. However we have sent you an email to your nominated contact email with some troubleshooting steps Ref#10078869

Byzza
Posts: 2
Joined: Tue May 11, 2010 12:40 pm
Location: Newcastle

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Post by Byzza » Tue Mar 22, 2016 7:09 am

Yep, down for me too.

dulipf
Exetel Staff
Posts: 123
Joined: Tue Mar 10, 2015 2:56 pm
Location: Australia

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Post by dulipf » Tue Mar 22, 2016 7:10 am

rowds wrote:Yes I'm down too. Macquarie Park. Line Sync up. no auth.
Hi Rowds,

Kindly inbox/PM your service number / Cust ID so that we may be able to pull out your information.

dulipf
Exetel Staff
Posts: 123
Joined: Tue Mar 10, 2015 2:56 pm
Location: Australia

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Post by dulipf » Tue Mar 22, 2016 7:11 am

Byzza wrote:Yep, down for me too.
Hi Byzza,

Kindly inbox/PM your service number / Cust ID so that we may be able to pull out your information.

Mort
Posts: 395
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
Contact:

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Post by Mort » Tue Mar 22, 2016 7:57 am

Down for me at North Ryde as well. I get sync but no auth.
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

dulipf
Exetel Staff
Posts: 123
Joined: Tue Mar 10, 2015 2:56 pm
Location: Australia

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Post by dulipf » Tue Mar 22, 2016 8:06 am

Hi Everyone.

Due to the high number of complaints we are receiving from customers there may be possible service outage in NSW.

However at this point no outage has been confirmed from our supplier.

We are working with our suppliers and our core networking team to identify where the issue may lie.

As soon as we have more updates we will let you know.

Apologies for any inconvenience caused.

dulipf
Exetel Staff
Posts: 123
Joined: Tue Mar 10, 2015 2:56 pm
Location: Australia

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Post by dulipf » Tue Mar 22, 2016 8:51 am

Hi Everyone

Update on the possible outage can be followed via the below Forum Link

https://forum.exetel.com.au/viewtopic.php?f=296&t=42686

Mort
Posts: 395
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
Contact:

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Post by Mort » Tue Mar 22, 2016 9:32 am

Just came back up for me
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

linarms
Posts: 31
Joined: Wed Apr 27, 2005 10:43 am

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Post by linarms » Tue Mar 22, 2016 10:05 am

Yep, restored at 09:18 according to my home server. Thanks everyone!

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