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ADSL2+ service outage on 0249542083 (Cardiff NSW)

Posted: Tue Mar 22, 2016 5:16 am
by linarms
Anyone else or just me?

Down since 1:46AM.

Usual fixes make no difference (power cycling, isolation).

ADSL sync is no problem (usual line speed detected).

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Posted: Tue Mar 22, 2016 6:26 am
by rowds
Yes I'm down too. Macquarie Park. Line Sync up. no auth.

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Posted: Tue Mar 22, 2016 7:08 am
by dulipf
linarms wrote:Anyone else or just me?

Down since 1:46AM.

Usual fixes make no difference (power cycling, isolation).

ADSL sync is no problem (usual line speed detected).
Hi linarms,

Our supplier has not confirmed to us any outage in your area. However we have sent you an email to your nominated contact email with some troubleshooting steps Ref#10078869

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Posted: Tue Mar 22, 2016 7:09 am
by Byzza
Yep, down for me too.

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Posted: Tue Mar 22, 2016 7:10 am
by dulipf
rowds wrote:Yes I'm down too. Macquarie Park. Line Sync up. no auth.
Hi Rowds,

Kindly inbox/PM your service number / Cust ID so that we may be able to pull out your information.

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Posted: Tue Mar 22, 2016 7:11 am
by dulipf
Byzza wrote:Yep, down for me too.
Hi Byzza,

Kindly inbox/PM your service number / Cust ID so that we may be able to pull out your information.

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Posted: Tue Mar 22, 2016 7:57 am
by Mort
Down for me at North Ryde as well. I get sync but no auth.

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Posted: Tue Mar 22, 2016 8:06 am
by dulipf
Hi Everyone.

Due to the high number of complaints we are receiving from customers there may be possible service outage in NSW.

However at this point no outage has been confirmed from our supplier.

We are working with our suppliers and our core networking team to identify where the issue may lie.

As soon as we have more updates we will let you know.

Apologies for any inconvenience caused.

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Posted: Tue Mar 22, 2016 8:51 am
by dulipf
Hi Everyone

Update on the possible outage can be followed via the below Forum Link

https://forum.exetel.com.au/viewtopic.php?f=296&t=42686

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Posted: Tue Mar 22, 2016 9:32 am
by Mort
Just came back up for me

Re: ADSL2+ service outage on 0249542083 (Cardiff NSW)

Posted: Tue Mar 22, 2016 10:05 am
by linarms
Yep, restored at 09:18 according to my home server. Thanks everyone!