Multiple Sydney ADSL sites down

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
thermalben
Posts: 44
Joined: Mon Jun 19, 2006 11:35 am

Multiple Sydney ADSL sites down

Post by thermalben » Tue Sep 20, 2016 6:51 am

I have a number of Sydney ADSL sites that went down in the early hours of this morning (Cronulla, Bondi, Manly). Is there an outage occurring?

gstark
Posts: 128
Joined: Sun Jan 18, 2004 8:45 am
Location: Beautiful downtown Bondi.

Re: Multiple Sydney ADSL sites down

Post by gstark » Tue Sep 20, 2016 7:00 am

Seems to be.

I've already reported that my service in Bondi has been out for several hours, and I can also add that my son's service, in Glebe, is also down.

What's happening please, Exetel?

ForestBoy
Posts: 6
Joined: Wed Dec 09, 2009 11:22 am
Location: Sydney

Re: Multiple Sydney ADSL sites down

Post by ForestBoy » Tue Sep 20, 2016 7:37 am

Frenchs Forest down as well.

stevebow
Posts: 192
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Re: Multiple Sydney ADSL sites down

Post by stevebow » Tue Sep 20, 2016 7:42 am

Same here, down in Hornsby since around 00:34 this morning. PPP has dropped out, but ADSL sync is ok.

It's been 7 hours now, could we have an update please Exetel?

Mort
Posts: 395
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
Contact:

Re: Multiple Sydney ADSL sites down

Post by Mort » Tue Sep 20, 2016 7:52 am

Same here at NRYD.

ADSL sync but no Auth. Is RADIUS down again?

On a interesting note, calling support goes to a voice mail that says "press hash to leave a message", but pressing hash ends the call. I think it should say "leave a message and press hash when finished"
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

WillM
Posts: 28
Joined: Wed Jan 03, 2007 8:41 pm

Re: Multiple Sydney ADSL sites down

Post by WillM » Tue Sep 20, 2016 8:18 am

Same here. Since at least 1am.

Lack of replies is a little worrying. Maybe the forum admins can't get online because their Exetel DSL is down.

Be interesting to see the network graphs to see how much traffic is actually getting passed as an indicator of how many services are affected. Except Exetel decided a while ago I didn't need to see that information anymore and removed it from their site. I miss the transparency of the old Exetel.
Last edited by WillM on Tue Sep 20, 2016 8:28 am, edited 1 time in total.

thermalben
Posts: 44
Joined: Mon Jun 19, 2006 11:35 am

Re: Multiple Sydney ADSL sites down

Post by thermalben » Tue Sep 20, 2016 8:23 am

More concerning to me is that Exetel Support doesn't open until 8:30am each day (as I just found out when I tried to phone support).

iis2800
Posts: 6
Joined: Sat Jun 28, 2008 12:04 am
Location: NSW

Re: Multiple Sydney ADSL sites down

Post by iis2800 » Tue Sep 20, 2016 8:24 am

Down in Orange as well.

Malster
Posts: 8
Joined: Fri Jul 07, 2006 11:02 pm

Re: Multiple Sydney ADSL sites down

Post by Malster » Tue Sep 20, 2016 8:33 am

I have multiple sites down too.

Campsie/Canterbury and Liverpool.

Malster
Posts: 8
Joined: Fri Jul 07, 2006 11:02 pm

Re: Multiple Sydney ADSL sites down

Post by Malster » Tue Sep 20, 2016 8:41 am

Great, waited on phone, spoke to someone who was to transfer me to support, only to be greeted by a Hangup..

weedoman
Posts: 10
Joined: Tue Oct 12, 2004 8:23 am

Re: Multiple Sydney ADSL sites down

Post by weedoman » Tue Sep 20, 2016 8:46 am

Same here. Woy Woy 2256. Tried to ring support but was 36th in the queue so I gave up :(

2nd time in recent weeks. Exetel seems to be going downhill.

thermalben
Posts: 44
Joined: Mon Jun 19, 2006 11:35 am

Re: Multiple Sydney ADSL sites down

Post by thermalben » Tue Sep 20, 2016 8:51 am

"You are called number 49, waiting to speak to a team member. The estimated wait time is six minutes".

I've been on hold for twelve minutes (of which the entire time it's repeated the "wait time is six minutes" phrase).

I think someone needs to check the wait time estimate calculations. At this rate you'd need to attend to one caller every seven seconds.

Mort
Posts: 395
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
Contact:

Re: Multiple Sydney ADSL sites down

Post by Mort » Tue Sep 20, 2016 8:55 am

They've acknowledged the issue, but only detail is "waiting for update from supplier"
https://forum.exetel.com.au/viewtopic.php?f=296&t=42979
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

jimboace
Posts: 1
Joined: Tue Aug 16, 2011 1:42 pm
Location: Wollongong

Re: Multiple Sydney ADSL sites down

Post by jimboace » Tue Sep 20, 2016 8:58 am

Our ADSL service is out this morning in Wollongong. Message on Exetel telephone support says engineers are working on a problem to restore service. Since I was caller 52 in the queue I guess there are a lot of issues and I'm not waiting that long!

stevebow
Posts: 192
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Re: Multiple Sydney ADSL sites down

Post by stevebow » Tue Sep 20, 2016 9:05 am

Mort wrote:They've acknowledged the issue, but only detail is "waiting for update from supplier"https://forum.exetel.com.au/viewtopic.php?f=296&t=42979
Finally, after more than 8 hours. Don't they have network engineering monitoring outside of business hours?

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