Multiple Sydney ADSL sites down

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
thermalben
Posts: 44
Joined: Mon Jun 19, 2006 11:35 am

Re: Multiple Sydney ADSL sites down

Post by thermalben » Tue Sep 20, 2016 9:07 am

Just had another half-dozen sites in regional NSW go offline.

Some1onearth
Posts: 21
Joined: Sun Jan 28, 2007 5:50 pm
Location: Somewhere on earth

Re: Multiple Sydney ADSL sites down

Post by Some1onearth » Tue Sep 20, 2016 9:14 am

Same here for Earlwood. Reconnected a few times but keeps dropping out.

thermalben
Posts: 44
Joined: Mon Jun 19, 2006 11:35 am

Re: Multiple Sydney ADSL sites down

Post by thermalben » Tue Sep 20, 2016 10:10 am

Most of my ADSL services have come back in the last 20 mins but I still have all Cronulla locations offline.

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Mort
Posts: 392
Joined: Sun Jan 23, 2005 3:04 pm
Location: Sydney
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Re: Multiple Sydney ADSL sites down

Post by Mort » Tue Sep 20, 2016 10:37 am

Back up again for me at NRYD
As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things we do not know. But there are also unknown unknowns, the ones we don't know we don't know.

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stevebow
Posts: 192
Joined: Tue Oct 12, 2004 12:11 pm
Location: Sydney

Re: Multiple Sydney ADSL sites down

Post by stevebow » Tue Sep 20, 2016 10:42 am

Hornsby back up as of around 10 minutes ago.

A comment from Exetel Support would be much appreciated.

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stevecJ
Forum Admin
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Joined: Wed Jan 06, 2010 9:48 am

Re: Multiple Sydney ADSL sites down

Post by stevecJ » Tue Sep 20, 2016 1:51 pm

Hi,

There was an unplanned outage in NSW this morning which has been resolved now.

Following is the forum post with regards to this outage.

https://forum.exetel.com.au/viewtopic.p ... 76#p318876

Exetel apologies for the inconvenience caused.
To Log a fault ticket, please click click here or alternatively call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)

=================
Exetel Support Portal
=================

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shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Multiple Sydney ADSL sites down

Post by shoner » Tue Sep 20, 2016 4:16 pm

Malster wrote:Great, waited on phone, spoke to someone who was to transfer me to support, only to be greeted by a Hangup..
We sincerely apologies for the inconvenience caused, the outage that we experienced earlier today has been resolved. I will look into your call and find out what happened.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

WillM
Posts: 27
Joined: Wed Jan 03, 2007 8:41 pm

Re: Multiple Sydney ADSL sites down

Post by WillM » Wed Sep 21, 2016 5:06 am

Could you share with us the nature and cause of the outage?

weedoman
Posts: 10
Joined: Tue Oct 12, 2004 8:23 am

Re: Multiple Sydney ADSL sites down

Post by weedoman » Wed Sep 21, 2016 8:40 am

WillM wrote:Could you share with us the nature and cause of the outage?
+1

Had exactly same thing Sep 1. Would love to know cause.

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KavindaS
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Posts: 2310
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Multiple Sydney ADSL sites down

Post by KavindaS » Wed Sep 21, 2016 4:37 pm

weedoman wrote:
WillM wrote:Could you share with us the nature and cause of the outage?
+1

Had exactly same thing Sep 1. Would love to know cause.
It has failed within the supplier network and identified as a technical fault within their network.

weedoman
Posts: 10
Joined: Tue Oct 12, 2004 8:23 am

Re: Multiple Sydney ADSL sites down

Post by weedoman » Wed Sep 21, 2016 5:03 pm

KavindaS wrote:
weedoman wrote:
WillM wrote:Could you share with us the nature and cause of the outage?
+1

Had exactly same thing Sep 1. Would love to know cause.
It has failed within the supplier network and identified as a technical fault within their network.
Do you realise why some might say that's not an adequate answer?

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shoner
Posts: 756
Joined: Mon Apr 20, 2009 2:50 pm

Re: Multiple Sydney ADSL sites down

Post by shoner » Wed Sep 21, 2016 5:58 pm

Do you realise why some might say that's not an adequate answer?
A vlan from our supplier's end failed to sync with us. Troubleshooting and applying a fix too longer than expected.
"Helping Making a Better World"

Log a fault ticket Here
or call Exetel VOIP numbers (02) 8030 1000 or 1300 788 141 (log faults 24x7)
Exetel Support Portal

weedoman
Posts: 10
Joined: Tue Oct 12, 2004 8:23 am

Re: Multiple Sydney ADSL sites down

Post by weedoman » Wed Sep 21, 2016 10:03 pm

shoner wrote:
Do you realise why some might say that's not an adequate answer?
A vlan from our supplier's end failed to sync with us. Troubleshooting and applying a fix too longer than expected.
Thank you for the additional info.

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