What are they up to? (Telstra)

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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Brooksy
Posts: 61
Joined: Mon Feb 01, 2010 5:24 pm
Location: NSW

What are they up to? (Telstra)

Post by Brooksy » Fri Jan 13, 2017 10:57 am

Over the past few days our connection has been atrociously slow. Our normal DL speed is 20Mbs average, but lately we're down to < 1Mbs. Have we been shaped for some reason?

Download Speed: 935 kbps (116.9 KB/sec transfer rate)
Upload Speed: 891 kbps (111.4 KB/sec transfer rate)
Latency: 33 ms
Jitter: 4 ms
13/01/2017, 10:42:04

KavindaS
Exetel Staff
Posts: 2573
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: What are they up to? (Telstra)

Post by KavindaS » Fri Jan 13, 2017 9:34 pm

Brooksy wrote:Over the past few days our connection has been atrociously slow. Our normal DL speed is 20Mbs average, but lately we're down to < 1Mbs. Have we been shaped for some reason?

Download Speed: 935 kbps (116.9 KB/sec transfer rate)
Upload Speed: 891 kbps (111.4 KB/sec transfer rate)
Latency: 33 ms
Jitter: 4 ms
13/01/2017, 10:42:04
I have checked your account and you speeds have shaped due to peak time usage exceeded. You may check this by logging to your “My Exetel” user facilities.

Brooksy
Posts: 61
Joined: Mon Feb 01, 2010 5:24 pm
Location: NSW

Re: What are they up to? (Telstra)

Post by Brooksy » Sat Jan 14, 2017 7:19 am

Well fuck me!!!

Would've been nice to receive some sort of notification!!!!!!!!

We were SHAPED before we exceeded our normal limit.

At what point do you begin to limit a client's access?

AND, as this is the case, you are shaping, to what speed?
You may check this by logging to your “My Exetel” user facilities.
Couldn't find anything there that indicated that we were shaped!!! Looked all over out account area and couldn't see a thing. Hence I posted here......

Kaushalya
Exetel Staff
Posts: 269
Joined: Wed Jan 13, 2010 4:25 pm
Location: Australia

Re: What are they up to? (Telstra)

Post by Kaushalya » Mon Jan 16, 2017 8:07 pm

Would've been nice to receive some sort of notification!!!!!!!!
We have notified you through emails to the nominated regarding the usage that it is going to exceed the limit. Emails are dated to 28/12, 05/01 and 13/01.
At what point do you begin to limit a client's access?
This is according to your plan. Plan details can be found via 'Services & Usage' -> 'Manage' on 'My Exetel' portal. You will find the answers to your questions under 'View Service Details'

Don't worry I will anyway email you the details shortly :)

Your service is no longer shaped now as it is now a new usage cycle from 14th :)

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