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No ADSL sync or dial tone

Posted: Thu Mar 16, 2017 8:44 am
by porkchopsandwich
Hi,

At some point on Monday 13/3 my phone line stopped working - I am no longer getting ADSL sync or even a dial tone. I submitted a ticket to the help desk two days ago but have yet to get any response. Any assistance would be greatly appreciated.

Thanks,
Cam

Re: No ADSL sync or dial tone

Posted: Thu Mar 16, 2017 4:42 pm
by KavindaS
porkchopsandwich wrote:Hi,

At some point on Monday 13/3 my phone line stopped working - I am no longer getting ADSL sync or even a dial tone. I submitted a ticket to the help desk two days ago but have yet to get any response. Any assistance would be greatly appreciated.

Thanks,
Cam
Hi Cam,

Could you please reply here with the Ticket Ref no you have received or PM me the relevant telephone service number. I will check on that and update you then.

Re: No ADSL sync or dial tone

Posted: Thu Mar 16, 2017 4:47 pm
by porkchopsandwich
PM sent -- thanks for looking into this.

Re: No ADSL sync or dial tone

Posted: Thu Mar 16, 2017 11:14 pm
by KavindaS
porkchopsandwich wrote:PM sent -- thanks for looking into this.
PM received and thanks. We will work on your reported service issue and reply back to the same email ticket 11361725