ADSL2 down for 1 month please respond.

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
bundywow
Posts: 52
Joined: Wed May 30, 2007 12:33 pm

Re: ADSL2 down for 1 month please respond.

Post by bundywow » Thu Jun 08, 2017 3:54 pm

My service is now working. Thank you .

KavindaS
Forum Admin
Posts: 2468
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: ADSL2 down for 1 month please respond.

Post by KavindaS » Thu Jun 08, 2017 9:30 pm

bundywow wrote:So the technician came today and he checked my line, nothing wrong on my side.
He said that my line was never activated properly that it was an activation failure.
He did the jumpers today that weren't done during activation
and that my internet now should work

I try to log in but i cant.

Im on the phone to your tech support now who just told me he has a deactivation order for this account????? and that i canceled this service.

I DID NOT cancel my service

why would i cancel the service but at the same time wait around all day for the technician you organised for me 3 weeks ago...

what is going on
????????????????????????????????????????????????????????????????????????????????????????????????????????
its been 8 weeks of no service my mobile data bill is over $1000
I have jumped through every hoop you sent me through
and now im being told my service was deactivated...

is this the usual turn around for troubleshooting for you guys?

The man on the phone is trying to troubleshoot but this is insane..
You have no idea how disruptive this has been...
Above response you have given is before ending the call. Service records was just inactive by that time and the engineer has successfully activated by communicating with the provisioning. Connection has successful auth attempts since we have corrected the password issue.

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