Awful internet speeds and ping in WA

Connection issues, drop outs or speed related faults for ADSL and ADSL2+ services
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tempco
Posts: 3
Joined: Sat Mar 18, 2017 3:45 pm
Location: Perth

Awful internet speeds and ping in WA

Post by tempco » Wed Nov 15, 2017 11:44 pm

I'm experiencing terrible speeds and ping for my connection in Perth, WA. I've tried resetting my modem, isolating my connection to one device, etc. I've attached an image with ping and tracerts to Google. Would appreciate some help here.
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KavindaS
Forum Admin
Posts: 2541
Joined: Wed Dec 23, 2009 3:59 pm
Location: Sydney

Re: Awful internet speeds and ping in WA

Post by KavindaS » Thu Nov 16, 2017 5:59 pm

tempco wrote:I'm experiencing terrible speeds and ping for my connection in Perth, WA. I've tried resetting my modem, isolating my connection to one device, etc. I've attached an image with ping and tracerts to Google. Would appreciate some help here.
I have escalated this with one of our senior engineers. I will update you based on his feedback.
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tempco
Posts: 3
Joined: Sat Mar 18, 2017 3:45 pm
Location: Perth

Re: Awful internet speeds and ping in WA

Post by tempco » Sat Nov 18, 2017 11:22 pm

Thank you. This issue tends to happen in the evenings especially.
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AroshJ
Exetel Staff
Posts: 378
Joined: Fri May 29, 2015 4:12 pm
Location: Sri Lanka

Re: Awful internet speeds and ping in WA

Post by AroshJ » Sun Nov 19, 2017 10:14 pm

tempco wrote:Thank you. This issue tends to happen in the evenings especially.
Please note that we have sent you an email in order to investigate this matter. Please reply on the same email thread in order proceed with a detailed investigation.

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