Page 1 of 1

Awful internet speeds and ping in WA

Posted: Wed Nov 15, 2017 11:44 pm
by tempco
I'm experiencing terrible speeds and ping for my connection in Perth, WA. I've tried resetting my modem, isolating my connection to one device, etc. I've attached an image with ping and tracerts to Google. Would appreciate some help here.

Re: Awful internet speeds and ping in WA

Posted: Thu Nov 16, 2017 5:59 pm
by KavindaS
tempco wrote:I'm experiencing terrible speeds and ping for my connection in Perth, WA. I've tried resetting my modem, isolating my connection to one device, etc. I've attached an image with ping and tracerts to Google. Would appreciate some help here.
I have escalated this with one of our senior engineers. I will update you based on his feedback.

Re: Awful internet speeds and ping in WA

Posted: Sat Nov 18, 2017 11:22 pm
by tempco
Thank you. This issue tends to happen in the evenings especially.

Re: Awful internet speeds and ping in WA

Posted: Sun Nov 19, 2017 10:14 pm
by AroshJ
tempco wrote:Thank you. This issue tends to happen in the evenings especially.
Please note that we have sent you an email in order to investigate this matter. Please reply on the same email thread in order proceed with a detailed investigation.

Ref : 12272726